Nearshore appointments are set with the decision maker only.

The Costa Rican government offers tax exemptions for those willing to invest in the country and especially the BPO call center industry. Several global high tech corporations have made major employement contracts to employ thousands. For example:chip manufacturer Intel, pharmaceutical company GlaxoSmithKline,consumer products company Procter & Gamble and HP having employed close to 10,000 bilingual customer service and technical support agents. High levels of bilingual education among its residents and high school students have make the country an attractive investing location for call centers, customer support and Latin American sales teams. For those outside of the BPO industry, tropical tourism earns more foreign exchange than the combined exports of the country's three main cash crops: bananas, pineapples and coffee.

Our offshore call center appointment setting services will take care of producing qualified meetings with many potential clients in both English and Spanish. Let our first impression turn a telemarketing cold call into a warm introduction that produces revenue and referrals for your business. Nearshore appointments are set with the decision maker only, period. Costa Rica's Call Center will afford you the luxury of concentrating more on closing the deal at hand, while effortlessly moving on to the next warm BPO appointment that is waiting for you.

Does your nearshore company rely heavily on bilingual appointment setting for growth and profit? Do you invest a major part of your telemarketing marketing budget to make it effective? At Costa Rica's Call Center, our Central AMERICA appointment setting service will give you an advantage before your competition can have a chance to present their product or service. We will work through and familiarize ourselves with your work schedule by utilizing a shared, easy to use online web calendar. Costa Rica's Call Center will keep your BPO appointment machine going in order to maximize your daily sales performance and affording you well deserved down time to recharge and prepare for the next meeting.

Our Costa Rica's Call Center telemarketing agents excel in positive first impressions, great communication skills and limitless persistence on the phone. Depending on your specific nearshore appointment setting campaign, we always assign the Latin America telemarketers that are best suited for your outsourced project. As we hire and train your bilingual appointment setting telemarketer team, we particularly look for call center candidates that have the ability think on their feet while asking your predetermined qualifying questions. More importantly, extensive note taking is made during the life of the telemarketing conversation to uncover specific interests or concerns that can prove to be an invaluable tool when you enter into your first meeting. Our bilingual BPO agents have been specifically trained to ask for an appointment on every call and to report on why an appointment has been rejected for further offshore campaign analysis and strategic improvement. Call center outsourcing jobs require that the call center TELEMARKETERS have a strong sense of innate customer service skills as well as an especially keen ability to listen to detail in order to offer the most effective result for your outsourced campaign. Without an extroverted and relentlessly positive attitude during the initial interview or continuing through the telemarketing training period, the call center’s management team will deny the employment of that particular candidate. Call center outsourcing jobs need to be filled by the best, period The changing global economy and the unfortunate downsizing of the North American corporate world makes call center outsourcing jobs to a CENTRAL AMERICAn call center an important topic for top executives when deciding a company’s growth potential or even survival. Every outsourced CENTRAL AMERICAn call center job can make a difference to your company’s bottom line and increase your employee morale by offering opportunities to very grateful and hard working bilingual call center TELEMARKETERS that will represent your company in the best light. There are ideally suited CENTRAL AMERICA’s Call Center TELEMARKETERS waiting to assist your inbound customer service call today. Call center outsourcing jobs is simple when understanding the qualifications for the ideal bilingual call center agent for your outsourced campaign. From the many years of continuous growth, call center employment is considered a stable long term career in CENTRAL AMERICA. Confidence in a call center agent is just as important as their work ethics. Punctuality, honesty, accountability and results can separate a subpar outsourced call center agent in another firm to one of CENTRAL AMERICA’s Call Center’s highly trained and motivated outsourced call center TELEMARKETERS. A bilingual outsourced telemarketer who believes that they possess advanced communication skills are the first TELEMARKETERS we interview when hiring for an outbound lead generation or bilingual outbound sales campaign. An outsourced bilingual customer service agent that holds empathy and patience in high regard are two skills that every hand picked call center agent posses at our CENTRAL AMERICAn call center. Every well executed inbound phone call ensures the best in top outsourced customer service, client retention and increased referrals resulting from the first class experience given by the CENTRAL AMERICAn call center agent. What you would personally expect to receive from a customer service representative on the phone is exactly how we are going to handle each and every one of your inbound or outbound phone calls with your clients.

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A labor arbitrage generated by the large wage gap.

Per information provided by the World Bank in 2009, Costa Rica's GDP per capita is US$11,122 PPP. Latin America has been developing this country and has an increased interest in maintenance and new investments in infrastructure. Even bening known as a third world country, the poverty rate in Costa Rica is estimated to be 23% with a 7.8% unemployment rate.The call center industry has 16,000 currently employed and is continuing to grow this business medium. Our bilingual call center ensures that all agents receive the best in compensation. We base salaries on the the value of the colón against the dollar. This international monetary exchange has decreased to 86% of its late-2006 value. The unit of currency still remains the colón, and as of May 2012, it trades around 507 to the United States Dollar.

Costa Rica's Call Center assures that we will inform, pre sell and qualify each and every potential client to maximize the lead acquisition of your lists in both English and Spanish. That is our word. We go into every telemarketing call believing in a sale and if they do not end the call during the course of the BPO presentation, they may be interested and need a little more convincing. Every name costs time and money and must not be rushed off the phone or wasted. The calling lists are not extinguished on the first contact as they are worked diligently and kept current until all potential outsourced leads are in your sales rotation. Since Central America bilingual sales people are typically the highest paid call center employees in an offshore organization, it makes sense to provide them pre-qualified leads so that their telemarketing production is highest by selling and not by cold calling.

Identifying and qualifying a prospect can be an expensive and complex task. It becomes even more so if you do not have mechanisms in place to capture that information for a sale. There will always be a set of well-matched candidates for the purchase of your product or service within a larger set of poorly matched candidates that must be filtered. The logical question is, do you personally have the time and energy to achieve new leads and reconnect with all prospects, including past and current clients? Your nearshore solution is to leave the prospecting calls to our Latin America call center so we can supply qualified hot leads, define the interest gauge of the prospect and determine the sales potential for you.

Call center outsourcing CENTRAL AMERICA leads the industry in standardizing business processes, outsourcing advanced IT Services and bilingual customer service application services, enabling businesses to intelligently grow at a reduced price. CENTRAL AMERICA’s Call Center allows a wide range of small to medium sized businesses access to outsourcing services previously only available to large corporations as recent ly as a few years ago.

Smaller companies may succumb to customer pressure and will reduce their customer retention. Customers may see benefits in dealing with call center outsourcing CENTRAL AMERICA and would be very happy with the performance of certain elements of the call center. While they may not see a solution locally, they may accept this through outsourcing. The immediate result will allow organizations to be free to focus on their core business achieving much required competence, leaving non-core responsibilities to CENTRAL AMERICA’s Call Center.

Call center outsourcing CENTRAL AMERICA has received favorable public opinions regarding outsourcing. The main recommendation about CENTRAL AMERICAn call centers is that outsourcing helps a local labor market thereby helping small businesses survive recessions and as well as a growth spurt. BPO outsourcing is the transfer of the delivery of services which affects both customer service jobs and bilingual individuals when companies decided to compete globally. It is clear that outsourcing has a positive effect on individuals abroad who face job vacancies and employment security. However, call center outsourcing CENTRAL AMERICA supporters believe that outsourcing brings down prices and provides greater economic benefit to each company that decides to outsource jobs to CENTRAL AMERICA.

There are a few types of jobs that are generally outsourced by most companies. Call center outsourcing CENTRAL AMERICA is most well-known for its advanced bilingual telemarketing and first class customer service. The future of outsourcing in CENTRAL AMERICA is highly affected by globalization. As the world becomes figuratively smaller, call center outsourcing CENTRAL AMERICA is the way international companies do business within the Latino and Anglo-Saxon markets.

In the area of call centers, top level end-user-experience has deemed to be of higher quality when a service is outsourced to CENTRAL AMERICA’s Call Center. This is enhanced when outsourcing is combined with off-shoring to regions where the first language and culture are different yet, attuned to the North American market. This unquestionable quality is particularly evident when bilingual call centers that service the public are outsourced to CENTRAL AMERICA. There is a perception among the general American public that find the linguistics features in CENTRAL AMERICA such as accents, word use and phraseology similar, make call center TELEMARKETERS in our call center easier to understand.

Call center outsourcing CENTRAL AMERICA immediately lowers the overall cost of that service to any business.

CENTRAL AMERICA’s Call center works closely with clients to define clearly the definition of quality levels anticipated for the call center TELEMARKETERS through closely examined cost re-structuring.

Call center outsourcing CENTRAL AMERICA helps companies gain access to lower cost economies through “near-shoring.” Business process outsourcing to a call center can be described as a labor arbitrage generated by the large wage gap between industrialized and developing nations. CENTRAL AMERICA has a prime advantage by offering highly trained and skilled bilingual call center TELEMARKETERS for a fraction of the price companies would pay within their local market.

Call center outsourcing CENTRAL AMERICA focuses on cost restructuring to increase the bottom line of a corporation deciding to outsource jobs to a call center. Companies that study outsourcing operating costs take into consideration the difference between fixed costs to variable costs. BPO Outsourcing to a CENTRAL AMERICAn call center dramatically changes the balance of this ratio by offering a shift to variable from fixed cost and also by making variable costs more predictable when staffing growth. Instead of investing in more local personnel, additional office space and human resources work, Call center outsourcing CENTRAL AMERICA can make the transition seamless and turnkey when the need is for bilingual call center TELEMARKETERS in the growing and more competitive global economy.

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Daily BPO call quota.

Central American call center paradise of Costa Rica rests at a latitude of 8° and 12°N, and longitudes 82° and 86°W. A small Latin American country that borders the Caribbean Sea and the Pacific Ocean. The country has a total of 800 miles of coastline. Costa Rica has 192 miles of border to the north with Nicaragua and Panama 397 miles of border to the south. Costa Rica is located between 8 and 12 degrees north of the Equator and supplies the ideal tropical climate throughout the year. The year can be split into two periods, the dry season and the rainy season. The rainy season goes from May to November and the dry season goes from December to April.

At Costa Rica's Call Center, we are convinced that making a high quality telemarketing phone call makes more logical sense than cutting a call short to make a daily BPO call quota. We train our bilingual call center team to ask an additional closing question, take the time to offer several options for a sale, avoid sidetracking and especially taking the most direct route toward the conclusion of each telemarketing interaction. A thank you for the customers time is required and made on every customer service call regardless of the outcome. Your clients will appreciate you for not sacrificing the quality of your customer support.

We clearly understand the importance of minimizing call center handling time on the phone while still offering exceptional service. A comprehensive analysis of different calls lengths will be conducted and results sent directly to you for review. Costa Rica's Call Center wants you to feel more secure knowing that your Latin America Customer Care team is under control and well supervised, so that you may focus on areas of your business that require more of your time and attention.

Call center outsourcing campaigns are a major part of the BPO bilingual outsourcing industry. CENTRAL AMERICA’s Call Center is dependent on information technology to make a call center outsourcing campaign successful.

Knowledge process outsourcing, surveys and focus group studies are some of the subsets of business process outsourcing that is becoming high in demand for the emerging Latino market in the United States. India, Eastern Europe, Philippines, Morocco, Egypt and South Africa have emerged to take a share of the call center outsourcing campaign market. Yet, these countries do not have the language base to comply with the growing Latino demographics in the United States, Central and South America. China is also trying to grow from a very small base in call center outsourcing campaigns and will become a powerhouse with the growing Asian market. However, while the BPO call center outsourcing campaign industry is expected to continue to grow in India, its market share that once dominated the offshore piece is expected to decline in the next decade.

Call center outsourcing campaigns continue to be a popular political issue in the United States. Arguments are made defending the outsourcing's consequences for the declining domestic U.S. workforce. Many business owners have supported companies that decided to outsource to CENTRAL AMERICA which is reflected in a steady 25% industry growth. Business owners’ strong opinions and perspectives revolve around the costs associated with transferring control of the labor process to an outsourced external entity in another country to save on business costs and to take advantage of highly trained bilingual call center TELEMARKETERS ready to work. North American business owners believe that outsourcing jobs overseas help small business from failing by saving a substantial amount of money possibly in the form of decreased taxes, low CENTRAL AMERICAn salaries and total benefit packages.

Your company’s call center outsourcing campaign with CENTRAL AMERICA’s Call Center for the purpose of cost savings have a positive influence on the real productivity of a company. Rather than investing in local talent, additional office space, high wages and human resource expenses, companies gain real productivity by hiring fewer and more versatile people locally and outsourcing call center campaigns of more challenging customer service or sales work to bilingual CENTRAL AMERICAn call center facilities offshore. Companies can immediately see the benefits and increased productivity through outsourcing simply because they are able to hire double the number of bilingual employees.

CENTRAL AMERICA’s Call Center has a proven track record of increasing the real productivity of a company due to the result of more productive internet tools or computer reporting methods of operating that make it possible for a worker to do more work overseas. Call center outsourcing campaigns productivity gains are the result of shifting work to lower paid bilingual call center TELEMARKETERS.

A CENTRAL AMERICAn call center outsourcing campaign begins with a wise decision on the part of a company to do business process outsourcing (BPO).

North American companies that outsource jobs to Central America are using a form of near-shore call center outsourcing, which involve the contracting of the operations and responsibilities of a specific inbound or outbound business function to an established third-party BPO call center service provider.

CENTRAL AMERICA offers bilingual (English-Spanish) call center TELEMARKETERS for a salary that is 40-80% less than a North American company would pay locally. By investing in a call center outsourcing campaign, a North American company will see immediate results to their bottom line in a more competitive global marketplace.

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Tax laws favorable to international companies.

Close proximity to North America

Politically stable

Established infrastructure

95% literacy rate.Over 9,300 educational institutions; public education is free and mandatory

Tax laws favorable to international companies looking to invest

Expected implementation of a free trade agreement with the U.S. and related laws that are opening up the economy to more competition Every day, there are approximately 30 different passenger flights from Costa Rica to the US and Canada

Telecommunications

Redundant fiber optic submarine cables

We have the passion to train and mold raw talent.

A Wheel of Fortune incentive are available for all Call Center campaigns and bilingual telemarketing agents. After a successful day on the phone, the call center agents that exceed their quota can go to the back of the telemarketing calling floor and play the wheel for prizes. Every day, we can see who has earned the chance to spin for fame and fortune! We have the passion to train and mold raw talent while building the BPO telemarketing team’s self-esteem and confidence.

Our top management team is always observing new methods, ideas and tools in order to improve our effectiveness and ready to identify and work out a problem area in a customer service campaign. Costa Rica's Call Center is constantly implementing new and improved BPO call center strategies while refining older telemarketing techniques that work.

A pleasant sensation of a large working space.

The soft lighting combined with the high ceiling, natural Costa Rican rainforest pine wood promotes a pleasant sensation of a large working space for our bilingual BPO Call Center agents. Your bilingual outsourced campaign deserves a strong commitment to continue optimistic employee self-confidence so each dedicated call center agent continues to make a difference and have create value to your company.

Tropical plants always line the middle of the room to make a natural separation of BPO campaigns on both sides of the telemarketing floor. This enhancement creates a wonderful Latin America Call Center Industry experience for our bilingual agents, clients and telemarketing management.

All flat screen monitors are completely visible.

The Central America call center customer service work station rows were set up specifically for close monitoring by the BPO campaign supervisors and telemarketing project managers. All flat screen monitors are completely visible from every angle to ensure that every call center agent on a phone call is working up to speed and call center supervisors can effectively do their job for your BPO project.