Up-to-date database consisting of qualified prospects.

The moment we agree on your particular type of BPO outsourcing needs and the expectations from your customers, the offshore telemarketing process is put into motion. A time frame must be established by both parties for your new call center staff to reach their goals before your launch date.

Hiring and specialized training of your Central America telemarketing team will take place immediately. Depending on the scale and complexity of your BPO campaign, training times and lengths will vary for proficiency and must be taken into consideration. This will be to your call center advantage and will work in your bilingual team's favor for maximum BPO results. Daily updates on your call center agents can be sent to you at the end of each business day for review, if requested. Normal reporting is on a three day basis.

Outsourcing organizations that perform call center outbound calls can easily prospect customers by identifying behaviors such as past purchase history, credit limit, competition entry forms, previous requests for information and application forms that can assist when making a sale or financial commitment.There are a number of ways in which call center outbound calls can be very effective during a telemarketing campaign. One telemarketing aspect is for the CENTRAL AMERICAN call center to use a high quality, up-to-date database consisting of qualified prospects. Another method is to utilize cold calls as a simple way to make confirmed appointments for companies that outsource to a CENTRAL AMERICAN call center.

Our call center provides more than ample internet bandwidth through three local providers to guarantee the highest uptime to all offshore outsourcing campaigns. To avoid any disruptions, the fiber optic dedicated connection has been placed underground and protected from all adverse weather conditions and vandalism.

A call center management solution uses aggressive telemarketing to complete a live survey of the prospective or past customers of a client’s business in order to analyze the satisfaction with a particular product, service, brand, or company.This will take place after our top executives consult with the nearshore customer service managers and training staff on your outsourced campaign. All opinions will be discussed with you to assist in making your final approval.

We use three different telecommunication carriers.

Many charitable organizations, political parties and alumni associations often use call center outbound call solutions when making prospect calls to solicit donations.The center is able to incorporate your equipment into our network or configure our server room to work with your systems. The room is always locked, has restricted access and monitored 24 hours a day.The Central American Call Center has both fiber optic and VOIP phones. The PBX is digital and we use three different telecommunication carriers to ensure a fully redundant phone service and reliability for every customer service and sales call.

CENTRAL AMERICA has many Call centers making outbound calls that require a qualification process to determine which customers are most likely to purchase the product or service. An effective call center solution for outbound telemarketing systems often involve motivational approaches that must be based on one of clear explanation and fulfillment for the bilingual call center agent. Call center outbound calls have the capability of uncovering whether a suspected prospect is interested and therefore a qualified prospect they can follow up on with during future outbound telemarketing calls. A proper outsourced BPO telemarketing campaign can build trust between the bilingual CENTRAL AMERICAN call center agent and the client, as well as determining the true intentions of the potential client and the level of interest in the product or services offered.

Analyze the exact training sessions you need.

Even if we hire agents that have been telemarketing for some time, we still need to teach our specific phone methods proprietary to your nearshore campaign. In the beginning of call center training, it is very important to build a comfort level with our processes before they are on their own. The offshore campaign information plus advanced rhetoric are a minimum of two written and oral exams that must be passed by all bilingual team members.

Costa Rica's Call Center operates all bilingual BPO training sessions in a low pressure environment. The faster the agents get on the phone and take a call will improve their learning curve, become more efficient faster and would decrease their ramp-up time. During this stage, they have to get comfortable handling customer service and sales issues very quickly before they are approved to make a single call for your company. A mandatory call center training quiz at the end of every BPO class is necessary to make sure that the Latin American agents know how to handle our system and have a confident understanding of your outsourced material taught that day.

Our Central American call center covers all aspects of foundation training for bilingual offshore agents. Since 2000, our telemarketing training staff still has the passion to train and mold raw talent while building the BPO team's self-esteem and confidence. It is important to analyze the exact training sessions you need before we begin. Costa Rica's Call Center will supply you with a detailed questionnaire to be filled out prior to the preparation for your classes. Depending on the scale and complexity of your campaign, training times and lengths will vary for proficiency. As the nearshore telemarketing training is near completion, several test calls will be made to you for final approval of the script and our team members ability to properly speak for your company.

The necessary call center training solution.

In some cases, there may be three or more levels of call center support staff in order to provide the best call center solution in LATIN AMERICA for your outsourced campaign.The manager has the necessary call center training solution in place to adjust the agent’s mindset in order to maximize the call center agent’s performance and attitude while taking a call. The finest call center solution for an agent would be to relax after experiencing an uncomfortable call. The LATIN AMERICAn call center trick is to close your eyes, take deep breaths, find your composure, and calm down before the next call.

All bilingual call center telemarketers in call center solution LATIN AMERICA require a certain amount of patience, empathy, and a sturdy set of vocal cords. LATIN AMERICAn call center telemarketers are human and have problems like any other customer service employee. The call center solution is not to bring them to work and affect the performance of the agent. The pressure in a call center is demanding and it can be easy to get stressed out on a normal day at a call center, which may result in treating customers poorly. Call center managers at LATIN AMERICA’s Call Center look for signs to identify an agent struggling with performance. LATIN AMERICAn call center management find an easy outsourcing solution when handling the calls by forming an organized multi-tier call support program for more efficient handling of customer needs. The first level offers professional bilingual call center telemarketers, who greet the callers, answer generic questions, or forward the caller to the appropriate call center agent or supervisor for specific attention.

Call center solution LATIN AMERICA always gauge what the call volume will be like for that particular day so that call center management will be properly staffed if it's going to be a very heavy business day. This helps eliminate customer hostility from spending too much time in queue or being transferred to different departments. This will keep us from having to call the customer back.Often, a call center solution LATIN AMERICA could be to use an IVR (Interactive Voice Response) system that will provide recorded general directory information and options for the inbound or outbound call. If a caller requires more assistance, the call is forwarded to the second level, where more serious issues can be attended to by a LATIN AMERICA’s Call Center manager or supervisor.

A fine reputation for offering superior call center solutions.

When choosing the right bilingual outsourcing call center solution, many factors must be taken into consideration in order to make the most intelligent decision on which LATIN AMERICAn call center can fulfill your BPO outsourcing needs.

Dead air makes people uncomfortable, and this will make the bilingual call center agent’s job harder.For many North American companies looking to expand and to save money on their bottom line, a call center solution to outsource LATIN AMERICA’s Call Center is a very sound out sourcing solution.

LATIN AMERICA's Call Center gives your company a call center solution in LATIN AMERICA by offering more than double the amount of highly skilled and trained bilingual call center telemarketers for the same salary and benefits as you would pay within your local area. The high demand for LATIN AMERICAn call center solutions has rewarded our call center with a large amount of highly qualified resumes of advanced bilingual telemarketers and empathetic customer service telemarketers that have the desire to work with your company.

Central American call centers have earned a fine reputation for offering superior call center solutions in LATIN AMERICA that range from simple bilingual customer service support to more demanding campaigns such as outbound telemarketing for sales or lead generation. When the call volume is highest, a call center solution would be to walk the fine line between friendliness and professionalism when dealing with an irate customer. We always adhere to the call center and client’s guidelines for professionalism, but try and add personal touches to your call i.e., like using the customer's first name to sound more sincere and interested in helping the customer while avoiding dead air.

A vital aspect to any call center solution.

To ensure that your call center solution LATIN AMERICA is a long term outsourcing success, our bilingual call center solution LATIN AMERICA is to use real time statistics, analyzed data and detailed historical information combined with projected needs of our clients to generate precise schedules to meet anticipated call center staffing level needs. Our inbound customer service or outbound telemarketing phone calls can make all of the difference to your bottom line and your company’s defense during a global recession.Call center managers and supervisors can make a big difference to your call center solution in LATIN AMERICA. Any bilingual call center can operate in LATIN AMERICA, but, which have the proper call center management team and IT support in place to properly motivate your call center telemarketers to outperform other call center telemarketers in India and the Philippines?Call center queue models are a vital aspect to any call center solution in LATIN AMERICA and the entire outsourcing industry. Not only does queue represent qualitative insight to your BPO outsourced campaign, but our LATIN AMERICAn call center strongly believes a single call center is more effective at answering calls and providing identical customer service than multiple (distributed) call centers throughout the Far East and Asia that lacks a Spanish language capacity.

Involve the contracting of the operations and responsibilities.

A LATIN AMERICAn call center outsourcing campaign begins with a wise decision on the part of a company to do business process outsourcing (BPO)LATIN AMERICA’s Call Center has a proven track record of increasing the real productivity of a company due to the result of more productive internet tools or computer reporting methods of operating that make it possible for a worker to do more work overseas. Call center outsourcing campaigns productivity gains are the result of shifting work to lower paid bilingual call center TELEMARKETERS.North American companies that outsource jobs to Central America are using a form of near-shore call center outsourcing, which involve the contracting of the operations and responsibilities of a specific inbound or outbound business function to an established third-party BPO call center service provider.Your company’s call center outsourcing campaign with LATIN AMERICA’s Call Center for the purpose of cost savings have a positive influence on the real productivity of a company. LATIN AMERICA offers bilingual (English-Spanish) call center TELEMARKETERS for a salary that is 40-80% less than a North American company would pay locally. By investing in a call center outsourcing campaign, a North American company will see immediate results to their bottom line in a more competitive global marketplace.Rather than investing in local talent, additional office space, high wages and human resource expenses, companies gain real productivity by hiring fewer and more versatile people locally and outsourcing call center campaigns of more challenging customer service or sales work to bilingual LATIN AMERICAn call center facilities offshore. Companies can immediately see the benefits and increased productivity through outsourcing simply because they are able to hire double the number of bilingual employees.