Maximizing Call Center Telemarketing in a Changing Work Environment [Pod...

Richard Blank is the CEO, President, and Bilingual Telemarketing Trainer for Costa Rica’s Call Center, a state-of-the-art BPO telemarketing outsourcing company. Through his motivational public speaking style and appropriate rhetoric, Richard has been a proven bilingual trainer for 12 years. He also manages a school for advanced telemarketing and soft skills and is often sought-after for private training sessions and consultations. Richard became a strategic partner of the Pacific Rim Chamber of Commerce and Solo Telecommunications to expand Costa Rica's telecommunications and business appeal. Here’s a glimpse of what you’ll learn: • Why did Richard Blank choose Costa Rica for his call center, and what are its advantages over other locations? • Richard addresses call center stereotypes and key trends in modern call centers • How call center cultures maximize productivity and encourage professional growth • Pivoting from the pandemic shutdowns and advice for adopting post-pandemic work styles • Richard’s approach to reducing employee and client churn rates and how he measures campaign success • Top three mistakes businesses make when outsourcing call centers • Training employees in telecommunications and soft skills • Does telemarketing actually work? In this episode… In the past, telemarketing call centers were restricted to offshore countries and were compared to Hollywood boiler rooms. When modernized for today’s social conditions, these centers can provide employee agents with learning and professional growth opportunities. So how can you facilitate a positive experience for both agents and clients? Telecommunications expert Richard Blank views modern call centers as an art form. He emphasizes equipping agents with verbal communication, active listening, and soft skills. Richard is empathetic towards agents, encourages them to embody empathy when speaking to clients, and believes in cultivating a socially enriching company culture to foster passion in agents' work. CEO of Costa Rica’s Call Center Richard Blank joins Rolando Rosas in this episode of What The Teck? to talk about optimizing call centers for the modern work environment. Richard addresses call center stereotypes and modern call center trends, how call centers maximize productivity and encourage professional growth, and how to train employees in telecommunications and soft skills.