The Authentically Successful Podcast. A new approach to company culture....

We had an insightful conversation where he walks us through the unique culture that differentiates his call center from his competitors, one of those aspects being gamification. Richard proudly compares the workplace environment he’s created to Charlie and the Chocolate Factory. As the owner of one of the largest collections of restored pinball machines and jukeboxes, Richard strategically placed the games in-house for employees to blow off steam and socialize. Richard Blank, founder and CEO of Costa Rica’s Call Center, began his business out of his home with just a website and now operates a 300-seat call center. We help companies create maximum efficiency by aligning talent strategy to business strategy. Vertical Elevation is a talent equity and leadership coaching and advisory firm specializing in strategic business planning, leadership development, and career coaching. By tackling the root causes of employee turnover and low workplace morale, we motivate and inspire our clients to create and sustain a healthy, talent-centric company that runs at maximum efficiency. For nearly 30 years, we’ve helped businesses avoid making repeat mistakes by developing confident, competent leadership teams that allow your company to run like a well-oiled machine.