Dom Scandinaro takes the time to celebrate a 12th year COSTA RICA'S CALL...

The video begins with a solid greeting from a Senior software engineer. "Hey COSTA RICA"S CALL CENTER. This is DOM from Cameo"



"Just wanted to give you guys a quick shout out for making it 12 great years" The Technologist & Leader out of Chicago knows how impressive a solid business run can make the mark in the outsourcing industry.



"Richard booked this to congratulate you on 12 years of business. That's pretty fucking awesome" Words have been spoken from a quick witted engineering leader with a BS focused in Computer Science from Wheeling Jesuit University class of 2007. Dom can relate to the CEO of CCC by mentioning Richard Bank's personal involvement and keen interest in every telemarketing staff member for their BPO career growth.



"I just wanted to say congrats on the classic art deco building and neon marquees" The AWS Certified Developer & Solutions Architect - Associate shows his classic taste and style when commenting on the jewel of Barrio Aranjuez's image. A typical call center does not have to look like a boiler room in order to be effective. A pleasant work environment can cause an action with the phone calls which can lead to a very positive reaction with our clients.



"Juke box arcade and 11 pinball machines with a 50's cafe" Besides offering the finest Cheeseburgers and shakes in the country, CCC offers the best in a company gamification structure. All machines are on free play and expected to be used in excess during breaks and free time.



"A vintage Mercedes Benz limousine for VIP guests. I mean, that is pretty awesome" Our call center takes strides to ensure that our clients arrive in style from SJO. Maneuvering the streets of San Jose can be much more enjoyable when traveling in luxury and comfort.



"Congrats guys. Let's make it another 12 years. Bye." The presentation concludes with Dom wishing us well. A final wave goodbye signals the end of his positive shout out.





COSTA RICA'S CALL CENTER

http://www.costaricascallcenter.com

https://www.facebook.com/groups/23284906585

https://youtu.be/4-Ya0iIEt-w

REGISTRO DE SEMINARIOS COSTA RICA'S CALL CENTER

Seminario de Outsourcing de Registro y Seguimiento de Call Center.



El Centro de llamadas de Costa Rica da la bienvenida a todos los oradores públicos a utilizar nuestro centro de llamadas bilingüe cercano a la costa para que su seminario sea eficiente y exitoso Nuestro personal de BPO puede ayudarlo en su evento con una fuerza de ventas, una estructura de seguimiento dedicada y publicaciones promocionales especialmente diseñadas. Todos los contactos de telemarketing y servicio al cliente durante el proceso de registro pueden realizarse en inglés y en español, lo que le permite llegar a un espectro más amplio de clientes potenciales. La recopilación de datos y la información de prospectos en alta mar debe ser una parte importante del proceso del seminario y debe utilizarse en todo su potencial. En el Call Center de Costa Rica, desarrollamos un cuestionario de precalificación antes del evento, y luego implementamos un programa de seguimiento post-evento bien desarrollado que aumentará la asistencia y los ingresos. A medida que se acerque la fecha del seminario, nuestros agentes bilingües del centro de llamadas utilizarán nuestra lista detallada de devolución de llamadas para hacer llamadas de recordatorio y enviar correos electrónicos antes del evento. El tiempo es crucial para motivar a los registrantes que pagan tarde y para reducir el arrepentimiento del comprador. Este proceso de BPO en alta mar analizará las cancelaciones anteriores y las demostraciones para mejorar el proceso de registro.



Los agentes bilingües del centro de llamadas son diligentes en enviar un correo electrónico de confirmación para aquellos que se registran en línea o por teléfono al comunicarse con nuestro centro de llamadas de Centroamérica. Si deciden inscribirse en línea, recibirán una llamada de cortesía de seguimiento inmediata para su verificación. Podemos crear un programa de inscripción de descuento antes de la fecha límite establecida, como un registro anticipado o el Centro de llamadas de Costa Rica puede manejar fácilmente las llamadas de descuento por volumen a una organización al mismo tiempo para inscribirse. Nuestros servicios de outsourcing nearshore también pueden incluir la asistencia con las opciones de transporte, los costos correspondientes o cualquier asunto que deba abordar para asistir al evento.



CLASSIC ART DECO BUILDING WITH RETRO NEON MARQUEE DISPLAYS COSTA RICA'S CALL CENTER IN STYLE.



The 1958 "SUPER LA CUADRA" building was transformed into a modern 3 level call center operation in Costa Rica's famous barrio of Escalante-Carmen. Fortunately, 15 walls of original brick was preserved as well as many fond memories shared by the local residents as they stroll by the amazing structure. CCC boasts the largest collection of American pinball in Costa Rica. An impressive row of 11 classic machines on free play. A gamification call center culture was created and is the only known retro video arcade game room for employees in Latin America.



The beautiful and classic 300D Mercedes Limos join the exclusive vehicle fleet of diplomatic embassies and the era's top celebrities and social elite. Now, the crown jewel for Costa Rica's Call Center.







COSTA RICA'S CALL CENTER



http://www.costaricascallcenter.com

https://www.facebook.com/groups/23284906585

https://youtu.be/76VtmN-3GyE

TELEMARKETING TRAINING COSTA RICA'S CALL CENTER

BPO TELEMARKETING TRAINING



The advanced bilingual telemarketing script will be transferred on to a second sheet known as a call map for easy call navigation, flow and enhanced training. Our call center managers use a straightforward flowchart to highlight critical decision points and familiar objectives during the structured telephone conversation. Acknowledging when they ask a good question is used methodically and is essential in promoting additional conversation or customer service support. Most salesman believe that fast talking is the way to close a deal. Yet, we encourage silence as very instrumental when used tactfully on the phone. Deliberate pregnant pauses are incorporated in our pitch and highlighted on the call map as an advantage for encouraging the client’s participation.



A mandatory call center training quiz at the end of every BPO class is necessary to make sure that the Latin American agents know how to handle our system and have a confident understanding of your outsourced material taught that day. The offshore campaign information plus advanced rhetoric are a minimum of two written and oral exams that must be passed by all bilingual team members. As the nearshore telemarketing training is near completion, several test calls will be made to you for final approval of the script and our team members ability to properly speak for your company.



Costa Rica’s Call Center operates all bilingual BPO training sessions in a low pressure environment. In the beginning of call center training, it is very important to build a comfort level with our processes before they are on their own. During this stage, they have to get comfortable handling customer service and sales issues very quickly before they are approved to make a single call for your company. The faster the agents get on the phone and take a call will improve their learning curve, become more efficient faster and would decrease their ramp-up time.



Our Central American call center covers all aspects of foundation training for bilingual offshore agents. Since 2000, our telemarketing training staff still has the passion to train and mold raw talent while building the BPO team’s self-esteem and confidence. Even if we hire agents that have been telemarketing for some time, we still need to teach our specific phone methods proprietary to your nearshore campaign. It is important to analyze the exact training sessions you need before we begin. Costa Rica’s Call Center will supply you with a detailed questionnaire to be filled out prior to the preparation for your classes. Depending on the scale and complexity of your campaign, training times and lengths will vary for proficiency.



CLASSIC ART DECO BUILDING WITH RETRO NEON MARQUEE DISPLAYS COSTA RICA'S CALL CENTER IN STYLE.



The 1958 "SUPER LA CUADRA" building was transformed into a modern 3 level call center operation in Costa Rica's famous barrio of Escalante-Carmen. Fortunately, 15 walls of original brick was preserved as well as many fond memories shared by the local residents as they stroll by the amazing structure. CCC boasts the largest collection of American pinball in Costa Rica. An impressive row of 11 classic machines on free play. A gamification call center culture was created and is the only known retro video arcade game room for employees in Latin America.



The beautiful and classic 300D Mercedes Limos join the exclusive vehicle fleet of diplomatic embassies and the era's top celebrities and social elite. Now, the crown jewel for Costa Rica's Call Center.







COSTA RICA'S CALL CENTER



http://www.costaricascallcenter.com

https://www.facebook.com/groups/23284906585

https://youtu.be/yrBxhegeiTc

SCREECH from Saved by the Bell wants a limousine ride in Costa Rica!

SCREECH from Saved by the Bell wants a limousine ride in Costa Rica!



The famous child actor, Dustin Diamond starts off the video by saying, "Hello Costa Rica"



Dustin immediately reverts back into the lovable Samuel "Screech" Powers when he shouts out his famous phrase, "Zoinks! " . A breakthrough role that he held for 13 years in Saved by the Bell. The show originated from its beginning as Good Morning, Miss Bliss (1988–89) through its final incarnation, Saved by the Bell: The New Class (1994–2000).



 "Screech saying hi to the call center staff". The comedian continues his positive tone by motivating our telemarketers and the response was overwhelming. The hoards of Central American fans grew up watching him in both English and Spanish voice over episodes.



"And Richard the boss. He is no Belding. But he can be a Big Bopper if he wants." Wow. What a compliment when compared to the famous principal of Bayside High School and his acceptance by Zack, Screech and the gang. The Boss has accepted your blessing and per your suggestion, will add a BIG BOPPER double cheeseburger to the Costa Rica 50's cafe menu.



"Hey, I heard you are celebrating your 10th year anniversary in business." Dustin gave 100% to his character and showed unconditional loyalty to the show. His solid run made him an instant legend  for Generation X and a fine example for solid work ethics in a demanding industry. CCC appreciates the acknowledgement and can place value in his opinion regarding the competitive outsourcing industry.



"Congratulations. A decade o' Biz!" Screech knows when a company has the foundation to last and not just be saved by the bell when things get tough.



Growing up in the 1980s, Dustin enjoys a taste of classic retro extras that our call center offers. He makes mention of our office perks, "I heard all about your classic art deco building, your neon marquees, your jukebox arcade."



"11 pinball machines. That is pretty awesome!" Obviously, Screech can clearly see how the staff and guests are treated at CCC. In 2009, Dustin Diamond published an inside story of the show's cast and crew, from his point of view, titled Behind the Bell. His first hand interpretation of a healthy work environment was overshadowed by the pressure of Hollywood and childhood stardom. The essence of a happy organization rests on the ability to have the coworkers mingle in a safe, fun and pro active environment. A free play gamification call center was created and is known as the one of the most enjoyable company break rooms in Latin America.



"And your 50s' cafe. Is it like the Max? Cause that sounds pretty dope!" Nothing can compare to your after school hang out where "Zack Attack" held their concerts. Yet, CCC has managed to include an authentic 1950s style restaurant for our hungry staff and the adorning public in Barro Aranjuez to enjoy.



"And ah, your vintage Mercedes limousine which I am told is for VIP guests." Dustin has enjoyed his share of first class transportation during his filming, club dates and public relations events. CCC thrives to offer a classic and first class experience from the moment one steps off a plane at SJO until they arrive at our door in style.



The video ends with a limo request from Screech,"Does that mean I can't ride? Does that mean I can't ride? Let me ride!"



https://youtu.be/VXPAZ0z7sTo

http://www.costaricascallcenter.com

https://www.facebook.com/groups/23284906585