QUALITY ASSURANCE DEPARTMENT COSTA RICA'S CALL CENTER

Bilingual BPO Quality Assurance



It is very important for our clients to clearly understand the accuracy of call center QA and what is involved in order to achieve desired results. The exact method of QA is very meticulous and involves an abundant amount of testing, planning and customization of telemarketing reports. There is an extensive process of trial and error in order to highlight areas of phone skill improvement with the ability to enhance a BPO agent’s telemarketing or customer service potential on the phone. A proficient outsourcing call center quality assurance program must be consistent and repeatable in order to be effective.

Our Central American bilingual Quality Assurance (QA) program enhances the performance of your outsourcing campaign by implementing a structured and systematic monitoring of your call center agent’s phone skills. Costa Rica’s Call Center can provide for your analysis a detailed evaluation of the various aspects of your BPO nearshore project including: rhetoric, presentation, customer feedback and especially standard offshore call center metrics.



Costa Rica’s Call Center has the necessary BPO call monitoring equipment for a customized QA program. If your company has a QA system already in place and would like to expand the responsibility to our Latin American call center by outsourcing, it will be very easy process to configure your software to work with our IT Department’s servers and telemarketing equipment. By investing in offshore QA, you will have a stronger quality control of your dedicated bilingual call center telemarketers.



Costa Rica’s Call Center QA Department mentally prepares the telemarketing agents in the implementation of automated call recording systems and why it is an essential part of the agent’s professional call center growth. Every outsourced campaign establishes a unique mixture of concepts for quality monitoring followed by an intense training session to learn the process. In order for your employees to play an important role in quality improvement, they will be required to understand clearly the defined goals of your outsourced campaign and to be accountable for all their phone calls. As soon as the bilingual call center agent appreciates the fact that quality checking would enhance customer service and performance metrics, they can begin to play a more vital role when representing your company on the phone.



CLASSIC ART DECO BUILDING WITH RETRO NEON MARQUEE DISPLAYS COSTA RICA'S CALL CENTER IN STYLE.



The 1958 "SUPER LA CUADRA" building was transformed into a modern 3 level call center operation in Costa Rica's famous barrio of Escalante-Carmen. Fortunately, 15 walls of original brick was preserved as well as many fond memories shared by the local residents as they stroll by the amazing structure. CCC boasts the largest collection of American pinball in Costa Rica. An impressive row of 11 classic machines on free play. A gamification call center culture was created and is the only known retro video arcade game room for employees in Latin America.



The beautiful and classic 300D Mercedes Limos join the exclusive vehicle fleet of diplomatic embassies and the era's top celebrities and social elite. Now, the crown jewel for Costa Rica's Call Center.







COSTA RICA'S CALL CENTER



http://www.costaricascallcenter.com

https://www.facebook.com/groups/23284906585

https://youtu.be/xep4OyYItXQ

FUNDRAISING COSTA RICA'S CALL CENTER

Nearshore Call Center Fundraising



Your offshore fundraising scripts are precisely written to advance the donor to more generous amounts of giving so they will feel good about the experience. All initial contacts will initiate an effort to triple the past donation and if the donor declines, our customer service agents are prepared to uncover a more comfortable sum. Our level of telemarketing boldness will depend upon the donor’s initial interest and reaction to the opening amount asked. Our pinpoint strategies use information from demographic and market studies against your database of past donors in order to understand the precise communication needed to receive the donation. Our Latin American agents recognize how significant multiple reminders are for your outsourced fundraising campaign. In addition, our call center web department can give your newsletter or website the essential boost to get their attention.



Costa Rica’s Call Center will organize your nearshore fundraising campaign with a team of highly skilled bilingual BPO telemarketers, create and design your promotional material and most importantly, maximizing the amount of revenue donated verses amount invested. Our Central American call centers are dedicated in building lasting and supportive relationships with selected organizations whose effort symbolizes noble humanitarian causes.



At Costa Rica’s Call Center, we are capable of outsourcing several systems for pledge fulfillment. All bilingual donations will be documented for you organizational records and sent daily for your review. Our offshore fundraising system is influenced by our strong value system. It is this underlying principle that guides our conduct on every phone call while abiding by all appropriate laws.







Up to four reminders are sent via email as well as multiple outbound courtesy calls. A personal contact can succeed after a direct mailing. We leave moving and heartfelt messages to raise the probability of receiving a gift. Your Costa Rica’s Call Center bilingual telemarketing team will communicate very clearly your values and fundraising goals to each individual for added confidence. As a final point, we use this occasion to build better long term relationships with the donors and their personal referrals for bigger BPO fundraising campaigns in the future.



CLASSIC ART DECO BUILDING WITH RETRO NEON MARQUEE DISPLAYS COSTA RICA'S CALL CENTER IN STYLE.



The 1958 "SUPER LA CUADRA" building was transformed into a modern 3 level call center operation in Costa Rica's famous barrio of Escalante-Carmen. Fortunately, 15 walls of original brick was preserved as well as many fond memories shared by the local residents as they stroll by the amazing structure. CCC boasts the largest collection of American pinball in Costa Rica. An impressive row of 11 classic machines on free play. A gamification call center culture was created and is the only known retro video arcade game room for employees in Latin America.



The beautiful and classic 300D Mercedes Limos join the exclusive vehicle fleet of diplomatic embassies and the era's top celebrities and social elite. Now, the crown jewel for Costa Rica's Call Center.







COSTA RICA'S CALL CENTER



http://www.costaricascallcenter.com

https://www.facebook.com/groups/23284906585

https://youtu.be/Xj-7iioVXMQ

CUSTOMER SERVICE COSTA RICA'S CALL CENTER

A thank you for the customers time is required and made on every customer service call regardless of the outcome. Your clients will appreciate you for not sacrificing the quality of your customer support.At CCC , we are convinced that making a high quality telemarketing phone call makes more logical sense than cutting a call short to make a daily BPO call quota. We train our bilingual call center team to ask an additional closing question, take the time to offer several options for a sale, avoid sidetracking and especially taking the most direct route toward the conclusion of each interaction.

We clearly understand the importance of minimizing call center handling time on the phone while still offering exceptional service. A comprehensive analysis of different calls lengths will be conducted and results sent directly to you for review. Costa Rica’s Call Center wants you to feel more secure knowing that your Latin America Customer Care team is under control and well supervised, so that you may focus on areas of your business that require more of your time and attention.

CLASSIC ART DECO BUILDING WITH RETRO NEON MARQUEE DISPLAYS COSTA RICA'S CALL CENTER IN STYLE.



The 1958 "SUPER LA CUADRA" building was transformed into a modern 3 level call center operation in Costa Rica's famous barrio of Escalante-Carmen. Fortunately, 15 walls of original brick was preserved as well as many fond memories shared by the local residents as they stroll by the amazing structure. CCC boasts the largest collection of American pinball in Costa Rica. An impressive row of 11 classic machines on free play. A gamification call center culture was created and is the only known retro video arcade game room for employees in Latin America.





The beautiful and classic 300D Mercedes Limos join the exclusive vehicle fleet of diplomatic embassies and the era's top celebrities and social elite. Now, the crown jewel for Costa Rica's Call Center.



COSTA RICA'S CALL CENTER

https://www.COSTARICASCALLCENTER.COM

https://www.facebook.com/groups/23284...

STEFAN ENRIQUEZ HEINRICH sends a Castilian Spanish greeting to COSTA RIC...

STEFAN ENRIQUEZ HEINRICH sends a Castilian Spanish greeting to COSTA RICA'S CALL CENTER.



"Hola todos en Costa Rica" is how the international video shout out starts. Prior to joining Cameo, Heinrich, most recently head of marketing for short-form video app TikTok. Now, he is the CMO & GM International at Cameo,



"Me alegra mucho a enviar como mensaje a ustedes del BOSS" Stephen shows his  led TikTok’s rebranding from Musical.ly (after Bytedance’s 2017 acquisition) and had previously launched Musical.ly in Latin America as general manager. Obviously, whatever he touches turns to gold and he knows a solid outsourcing call center when it crosses his path.



"This is a special message from the Cameo team for the whole office because I know you guys are really rocking it down in Costa Rica" Stefan is the chief marketing officer and general manager of international for Cameo and making big moves. Prior to TikTok, he spent several years in executive roles at Google and YouTube, where he was responsible for several product launches, including YouTube’s first paid subscription service in the U.S. (now called YouTube Premium) and subsequent international rollout.



"I know your 12th year anniversary of business is coming up. So, congrats to that" A Wharton School class of 2016 alumni knows when a proven business model can exceed all expectations in the telemarketing industry.



"I know you guys have an amazing office" What a compliment from a man who has seen the most beautiful buildings in his home country of Spain. We strive to create the most pleasing BPO work environment with a touch of classic style that is reflected on the phone with clients.







"Art deco building is just magnificent". Any call center needs to have an impression that enhances the neighborhood in which it resides. We have one of the most fashionable buildings in Central America.



"You have neon marquees and a jukebox arcade, 11 pinball machines and a 50s cafe" Our call center has perks but cannot compare to Stefan's time at Google as their TitleProduct Manager, Public Policy (Europe) + Country Marketing Manager and their top class game room.



"A vintage Mercedes limousine for VIP guests. It's a blast" CCC is the only outsourcing call center that supplies a classic Lang when clients arrive at SJO in order to travel in comfort.



The video ends with a blast of well wishes, “Que tengo que ir a Costa Rica y visitar a todos. Entonces en hora buena otra vez y que la pasen muy bien”





https://www.COSTARICASCALLCENTER.COM

https://www.facebook.com/groups/23284906585

https://youtu.be/0MHO67laNz8

SCREECH from Saved by the Bell wants a limousine ride in Costa Rica!

SCREECH from Saved by the Bell wants a limousine ride in Costa Rica!



The famous child actor, Dustin Diamond starts off the video by saying, "Hello Costa Rica"



Dustin immediately reverts back into the lovable Samuel "Screech" Powers when he shouts out his famous phrase, "Zoinks! " . A breakthrough role that he held for 13 years in Saved by the Bell. The show originated from its beginning as Good Morning, Miss Bliss (1988–89) through its final incarnation, Saved by the Bell: The New Class (1994–2000).



 "Screech saying hi to the call center staff". The comedian continues his positive tone by motivating our telemarketers and the response was overwhelming. The hoards of Central American fans grew up watching him in both English and Spanish voice over episodes.



"And Richard the boss. He is no Belding. But he can be a Big Bopper if he wants." Wow. What a compliment when compared to the famous principal of Bayside High School and his acceptance by Zack, Screech and the gang. The Boss has accepted your blessing and per your suggestion, will add a BIG BOPPER double cheeseburger to the Costa Rica 50's cafe menu.



"Hey, I heard you are celebrating your 10th year anniversary in business." Dustin gave 100% to his character and showed unconditional loyalty to the show. His solid run made him an instant legend  for Generation X and a fine example for solid work ethics in a demanding industry. CCC appreciates the acknowledgement and can place value in his opinion regarding the competitive outsourcing industry.



"Congratulations. A decade o' Biz!" Screech knows when a company has the foundation to last and not just be saved by the bell when things get tough.



Growing up in the 1980s, Dustin enjoys a taste of classic retro extras that our call center offers. He makes mention of our office perks, "I heard all about your classic art deco building, your neon marquees, your jukebox arcade."



"11 pinball machines. That is pretty awesome!" Obviously, Screech can clearly see how the staff and guests are treated at CCC. In 2009, Dustin Diamond published an inside story of the show's cast and crew, from his point of view, titled Behind the Bell. His first hand interpretation of a healthy work environment was overshadowed by the pressure of Hollywood and childhood stardom. The essence of a happy organization rests on the ability to have the coworkers mingle in a safe, fun and pro active environment. A free play gamification call center was created and is known as the one of the most enjoyable company break rooms in Latin America.



"And your 50s' cafe. Is it like the Max? Cause that sounds pretty dope!" Nothing can compare to your after school hang out where "Zack Attack" held their concerts. Yet, CCC has managed to include an authentic 1950s style restaurant for our hungry staff and the adorning public in Barro Aranjuez to enjoy.



"And ah, your vintage Mercedes limousine which I am told is for VIP guests." Dustin has enjoyed his share of first class transportation during his filming, club dates and public relations events. CCC thrives to offer a classic and first class experience from the moment one steps off a plane at SJO until they arrive at our door in style.



The video ends with a limo request from Screech,"Does that mean I can't ride? Does that mean I can't ride? Let me ride!"



https://youtu.be/VXPAZ0z7sTo

http://www.costaricascallcenter.com

https://www.facebook.com/groups/23284906585

CALL CENTER OUTSOURCING FREE STOCK IMAGES

CLASSIC ART DECO BUILDING WITH RETRO NEON MARQUEE DISPLAYS COSTA RICA'S CALL CENTER IN STYLE. The 1958 "SUPER LA CUADRA" building was transformed into a modern 3 level call center operation in Costa Rica's famous barrio of Escalante-Carmen. Fortunately, 15 walls of original brick was preserved as well as many fond memories shared by the local residents as they stroll by the amazing structure. CCC boasts the largest collection of American pinball in Costa Rica. An impressive row of 11 classic machines on free play. A gamification call center culture was created and is the only known retro video arcade game room for employees in Latin America. Costa Rica's Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. Barrio Aranjuez has a neon marquee classic style structure on the corner of 23rd street and 11th avenue. One block from the famous Antigua Aduana building and national train station. 3 floors of beautiful jade green reflective windows gives an enjoyable 3D impression and can capture the blue sky and white clouds that float by the call center. A large hand painted art deco mural of a man in a pure natural state is holding a shining sun enhances an entire wall. The building also has an authentic 1950s cafe and the largest collection of American pinball machines in Central America. The beautiful and classic 300D Mercedes Limos join the exclusive vehicle fleet of diplomatic embassies and the era's top celebrities and social elite. Now, the crown jewel for Costa Rica's Call Center. COSTA RICA'S CALL CENTER http://www.costaricascallcenter.com https://www.facebook.com/groups/23284906585 https://youtu.be/oNOFNo40w2c