TELEMARKETING METRICS

Bilingual outsourcing agents focus on creating personal long-term goals such as becoming a top telemarketing closer or a more short-term goal like mastering the customer support script and rebuttals. Contact center trainers reinforce the Latin American strong emotional state of confidence while keeping the phone interaction focused on the basics, guidelines and adherence to hit for a higher standard of telemarketing metrics.

Financial rewards, daily contests, strategic games and office parties are common for agents with positive customer feedback so that they consider the call center experience a long term career opportunity. There are many chances for upward mobility in the offshore BPO industry. Since Costa Rica's Call Center is not a 2000 seat operation, we can give the proper individual attention needed for a faster learning curve, closer relationships with upper management and the ability to make a name for oneself in a shorter period of time.

All CCC employees have been personally trained by the CEO in soft skills, advanced English grammar and rhetoric, Anglo Saxon culture, values and expectations. We do not entrust your offshore campaign to a lower level trainer or non industry expert. We have prepared the most efficient bilingual call center agents in the offshore outsourcing industry, period. This is the secret to our high employee morale and continued success when motivating our call center staff.

In order to fully comprehend your specific LATIN AMERICA outsourcing business needs, we will ask you a series of selective BPO questions. Every telemarketing detail is important and must be considered to properly prepare your call center agents. Take your time when speaking, so we may listen carefully to all of your customer service ideas and concerns. There is no generic format given to anyone who contacts us, which would be a disservice to you and to your company when offshoring. At Costa Rica's Call Center, each nearshore client is regarded as unique and merits their own tailor made bilingual call center campaign program.

LATIN AMERICA is a country that has produced a 90 percent literacy rate and a large hiring pool of impressive English speakers that understand and imitate the North American culture. Our LATIN AMERICAN call center managers take the time to make every bilingual call center agent understand the importance of call center career development and promotion within LATIN AMERICA’s Call Center. This particular mind set will increase the positive results to your company’s outsourcing campaign for long term results.

Call center management LATIN AMERICA have mostly been bilingual call center TELEMARKETERS at one time in the past for other LATIN AMERICAN call centers. Most of our call center managers at LATIN AMERICA’s Call Center are promoted from within our call center organization after an impressive campaign as an agent or have been highly recommended by other successful BPO call centers in LATIN AMERICA.

By having the experience of outbound telemarketing or handling a rude customer on an inbound customer service call, call center management LATIN AMERICA will understand what it takes to successfully handle eight hours on the phone and indentify the signs of call center agent burn out. Call centers managers at LATIN AMERICA’s Call Center are able to share their call center success stories to the new hires or are able to lend a hand with a good rebuttal and rhetoric when an established call center agent may need additional phone skill advice. There are no better call center management teams in LATIN AMERICA to help a bilingual call center agent’s career development within the outsourcing industry than LATIN AMERICA’s Call Center.

Call center management LATIN AMERICA requires people skills and organizational acumen. All bilingual call center managers must keep employees motivated in a fast paced job while maintaining first class customer service quality and accurate staffing levels for the clients to ensure the outsourced campaign functions properly. The main goal for a call center manager is to concentrate on keeping the call center TELEMARKETERS happy and productive. Call center management LATIN AMERICA stresses the fair and respectful treatment to their TELEMARKETERS while listening to their ideas for greater participation and loyalty to the BPO campaign. LATIN AMERICAN call center managers never discourage creativity and provide an attractive incentive package for the call center TELEMARKETERS that will reward performance.

Call center management LATIN AMERICA organizes ongoing training by sitting with the hired bilingual call center TELEMARKETERS periodically in order to listen to calls and discuss the strong points of the conversation while lending advice for areas of improvement. Bilingual call center TELEMARKETERS must understand and discover what transpires in conversations to convert a client into a sale or make a customer satisfied, not just what managers think should be said in order to keep a job at a call center. An easy way to manage a call center is to monitor service levels and abandon rates of the TELEMARKETERS. Outsourcing Companies will clearly define to the call center what service level is appropriate for their business and ensure that it can be met in order to be successful. Correct call center staffing levels are vital as well to ensure proper support to the BPO campaign.

The base of any successful bilingual outbound or inbound telemarketing campaign requires a confident and strong call center management team from LATIN AMERICA already established to decrease agent attrition and to increase LATIN AMERICA’s Call Center’s call center agent morale. With the proper call center software in place, most proficient call center managers can successfully oversee daily call results and make immediate script implementations or procedure corrections to make your outsourcing solution in LATIN AMERICA, the correct one for your outsourced campaign.

http://www.outsourcingtocostarica.com/page_builder.php?page=outbound_bpo_campaign.php&Lang=EN

TELEMARKETING CALL CENTER

Bilingual outsourcing agents focus on creating personal long-term goals such as becoming a top telemarketing closer or a more short-term goal like mastering the customer support script and rebuttals. Contact center trainers reinforce the Latin American strong emotional state of confidence while keeping the phone interaction focused on the basics, guidelines and adherence to hit for a higher standard of telemarketing metrics.

Financial rewards, daily contests, strategic games and office parties are common for agents with positive customer feedback so that they consider the call center experience a long term career opportunity. There are many chances for upward mobility in the offshore BPO industry. Since Costa Rica's Call Center is not a 2000 seat operation, we can give the proper individual attention needed for a faster learning curve, closer relationships with upper management and the ability to make a name for oneself in a shorter period of time.

All CCC employees have been personally trained by the CEO in soft skills, advanced English grammar and rhetoric, Anglo Saxon culture, values and expectations. We do not entrust your offshore campaign to a lower level trainer or non industry expert. We have prepared the most efficient bilingual call center agents in the offshore outsourcing industry, period. This is the secret to our high employee morale and continued success when motivating our call center staff.

In order to fully comprehend your specific Central America outsourcing business needs, we will ask you a series of selective BPO questions. Every telemarketing detail is important and must be considered to properly prepare your call center agents. Take your time when speaking, so we may listen carefully to all of your customer service ideas and concerns. There is no generic format given to anyone who contacts us, which would be a disservice to you and to your company when offshoring. At Costa Rica's Call Center, each nearshore client is regarded as unique and merits their own tailor made bilingual call center campaign program.

LATIN AMERICA is a country that has produced a 90 percent literacy rate and a large hiring pool of impressive English speakers that understand and imitate the North American culture. Our LATIN AMERICAN call center managers take the time to make every bilingual call center agent understand the importance of call center career development and promotion within LATIN AMERICA’s Call Center. This particular mind set will increase the positive results to your company’s outsourcing campaign for long term results.

Call center management LATIN AMERICA have mostly been bilingual call center TELEMARKETERS at one time in the past for other LATIN AMERICAN call centers. Most of our call center managers at LATIN AMERICA’s Call Center are promoted from within our call center organization after an impressive campaign as an agent or have been highly recommended by other successful BPO call centers in LATIN AMERICA.

By having the experience of outbound telemarketing or handling a rude customer on an inbound customer service call, call center management LATIN AMERICA will understand what it takes to successfully handle eight hours on the phone and indentify the signs of call center agent burn out. Call centers managers at LATIN AMERICA’s Call Center are able to share their call center success stories to the new hires or are able to lend a hand with a good rebuttal and rhetoric when an established call center agent may need additional phone skill advice. There are no better call center management teams in LATIN AMERICA to help a bilingual call center agent’s career development within the outsourcing industry than LATIN AMERICA’s Call Center.

Call center management LATIN AMERICA requires people skills and organizational acumen. All bilingual call center managers must keep employees motivated in a fast paced job while maintaining first class customer service quality and accurate staffing levels for the clients to ensure the outsourced campaign functions properly. The main goal for a call center manager is to concentrate on keeping the call center TELEMARKETERS happy and productive. Call center management LATIN AMERICA stresses the fair and respectful treatment to their TELEMARKETERS while listening to their ideas for greater participation and loyalty to the BPO campaign. LATIN AMERICAN call center managers never discourage creativity and provide an attractive incentive package for the call center TELEMARKETERS that will reward performance.

Call center management LATIN AMERICA organizes ongoing training by sitting with the hired bilingual call center TELEMARKETERS periodically in order to listen to calls and discuss the strong points of the conversation while lending advice for areas of improvement. Bilingual call center TELEMARKETERS must understand and discover what transpires in conversations to convert a client into a sale or make a customer satisfied, not just what managers think should be said in order to keep a job at a call center. An easy way to manage a call center is to monitor service levels and abandon rates of the TELEMARKETERS. Outsourcing Companies will clearly define to the call center what service level is appropriate for their business and ensure that it can be met in order to be successful. Correct call center staffing levels are vital as well to ensure proper support to the BPO campaign.

The base of any successful bilingual outbound or inbound telemarketing campaign requires a confident and strong call center management team from LATIN AMERICA already established to decrease agent attrition and to increase LATIN AMERICA’s Call Center’s call center agent morale. With the proper call center software in place, most proficient call center managers can successfully oversee daily call results and make immediate script implementations or procedure corrections to make your outsourcing solution in LATIN AMERICA, the correct one for your outsourced campaign.

http://www.outsourcingtocostarica.com/page_builder.php?page=outbound_bpo_campaign.php&Lang=EN

BILINGUAL AGENTS COSTA RICA

Large amounts of bonus money will always motivate employees in any department of a call center. In Costa Rica, bilingual call center jobs are high-paying, highly sought-after Central American jobs in comparison to other vocations. Most of the telemarketing jobs leaving the United States are for positions and salaries many North Americans snub. Our call center agents will make a consistent, effective contribution to the campaigns success in order to insure that their paycheck continues while ensuring long term stability for our international clients.

All of our bilingual BPO agents value success, integrity, customer service, a personal work ethic, excellence and innovation. The call center associates align those values with the organization's goals and company vision.

Our advanced call center habits are reinforced by our SMART Coaching methodology and will be instituted to ensure consistency across all call center locations. To ensure high employee morale, we implement internal promotions and cross skilling talent to guarantee a versatile and well trained customer service or telemarketing agent. A BPO team always receives initial assessments and ongoing support. We regard all candidates that work at the call center as an asset than an expendable short term hire. Naturally, an open door policy and access to all levels of leadership daily is never denied.

Our Central American call centers are run on a minimum of 22 key performance indicators along with proven BPO best practices. Topics ranging from response time, quality, cost per call, ESAT to ensure positive movement, FCR and CSAT focused for excelled customer service experiences.

Our top near shore call center management team is always observing new methods, ideas and tools in order to improve our effectiveness and ready to identify and work out a problem area in a near shore campaign. Costa Rica's Call Center is constantly implementing new and improved offshore outsourcing strategies while refining older techniques that work to improve performance and ROI.

Your dedicated bilingual agent will always have scripting practice along with telemarketing suggestions for modification and improvement. By concentrating on the Latin American agent's personal development and career growth, your company will have the best bilingual near shore call center agent within the entire BPO industry, period.

In addition, unlike other traditional offshore call centers, Costa Rica's Call Center stays focused on managing no more than a two hundred and fifty agent call center, one outsourced or outbound customer service campaign at a time in order to properly control quality, performance and positive BPO morale. Once capacity is reached at one of our call centers, another location will be created with the same nearshore BPO structure and Central American business plan in order to keep our bilingual call center results and expectations consistently higher than that of the telemarketing competition.

Outsourcing with BPO call centers in CENTRAL AMERICA has proven to offer a client increased flexibility in its resource management and reduce crucial response times to major political and financial changes. That is why many companies outsource jobs to CENTRAL AMERICAn BPO call centers every year in order to remain competitive and secure.

http://www.outsourcingtocostarica.com/page_builder.php?page=outbound_bpo_campaign.php&Lang=EN

COSTA RICA VACATION AND ON SITE VISIT

Our bilingual call center concierge service can assist in your Central American travel arrangements. If you decide on a business or personal trip, Costa Rica's Call Center will make sure to optimize our local contacts to make your stay as comfortable as possible. Let us know exactly what trip you have in mind and we will take care of the rest. Personally greeting you at the airport is just the beginning for all of our nearshore BPO clients.

Once you arrive in Costa Rica, there is no more than a ninety minute drive that separates you from the nearest beach. The local population is known as, “Ticos” (as Costa Ricans are warmly called), is friendly and has created a very peaceful culture with remarkable national pride. Spanish is the official language with English widely spoken. Even the water is safe to drink in all areas of the country.

Costa Rica is a tropical destination with an internationally respected rain forest and strong eco tourism following. The Latin American country experiences only two seasons: wet and dry. The dry season is generally between late December and April, and the wet season lasts the rest of the year. Temperature is more a matter of elevation than location with a mean of around 72 to 89 degrees.

Our call center encourages you to visit one of our locations. After your tour of our facilities and learning about our advanced bilingual call center culture and possibilities for your company, we would recommend taking an extra day of your trip to enjoy yourself.

You will be in awe of the stunning virgin beaches or finding that a round of golf next to the ocean was exactly what is needed to recharge your batteries. Many look for the challenge of deep sea fishing or exploring the mysteries of the tropical jungles on canopy tours. Costa Rica offers endless natural hot spring resorts and unique day spas.

Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the international bilingual BPO industry. http://www.costaricascallcenter.com/page_builder.php?page=costarica.php&Lang=EN

CALL CENTER TELECOMMUNICATIONS AND INTERNET

The center is able to incorporate your equipment into our network or configure our server room to work with your systems. The room is always locked, has restricted access and monitored 24 hours a day.The Central American Call Center has both fiber optic and VOIP phones. The PBX is digital and we use three different telecommunication carriers to ensure a fully redundant phone service and reliability for every customer service and sales call.

Our call center provides more than ample internet bandwidth through three local providers to guarantee the highest uptime to all offshore outsourcing campaigns. To avoid any disruptions, the fiber optic dedicated connection has been placed underground and protected from all adverse weather conditions and vandalism.

For all nearshore telemarketing projects with specific growth projections, our IT support team will adjust our bandwidth capacity to fulfill your needs. Costa Rica BPO centers have the ability to dedicate 100 Megs with proper advanced notice. Our mutual goal is to always provide service The secure and reliable 87KVA Wacker backup diesel generator is capable of supplying full power to our entire call center infrastructure for as long as the outside power fails. The multiple UPSs installed at every bilingual BPO agent's work station provide the needed power until the generator starts. Telemarketing and customer service calls will not be missed or dropped since the generator starts to supply stable power within 30 seconds of a power failure. All offshore call center campaigns will continue to function without an interruption or down time.

Our entire Central American contact center is 100% secure and borders the Spanish Embassy on Paseo Colon. The agents and staff are protected 24 hours a day by multiple armed security, two dozen surveillance cameras and can be totally monitored over the internet from anywhere in the world. Costa Rica is a peaceful country and does not promote violence. Yet, a large investment in technical infrastructure and six figure BPO outsourcing contracts must be protected and insured.

Our current inventory:

Cisco ASA 5510 w/ IPS module Cisco 3550-48 Catalyst 356048 PS Cisco IP Phone CP-7911 Dell Power Edge 2950 APC Smart-UPS Head unit APC Smart-UPS Battery Pack Cisco 2960-48TC-L Cisco Pix 515 US Robotics 56k Modem Cisco 7941 VOIP Phones Sennheiser Phone Headsets Plantronics Phone Headsets Cisco Aironet 1130AG Wireless Access Point Cisco 2950

http://www.costaricascallcenter.com/page_builder.php?page=equipment.php&Lang=EN

motivating our call center staff

What is Costa Rica’s Call Centers secret to motivation?

Large amounts of bonus money will always motivate employees in any department of a call center. In Costa Rica, bilingual call center jobs are high-paying, highly sought-after Central American jobs in comparison to other vocations. Most of the telemarketing jobs leaving the United States are for positions and salaries many North Americans snub. Our call center agents will make a consistent, effective contribution to the campaigns success in order to insure that their paycheck continues while ensuring long term stability for our international clients.

All of our bilingual BPO agents value success, integrity, customer service, a personal work ethic, excellence and innovation. The call center associates align those values with the organization's goals and company vision.

Bilingual outsourcing agents focus on creating personal long-term goals such as becoming a top telemarketing closer or a more short-term goal like mastering the customer support script and rebuttals. Contact center trainers reinforce the Latin American strong emotional state of confidence while keeping the phone interaction focused on the basics, guidelines and adherence to hit for a higher standard of telemarketing metrics.

Financial rewards, daily contests, strategic games and office parties are common for agents with positive customer feedback so that they consider the call center experience a long term career opportunity. There are many chances for upward mobility in the offshore BPO industry. Since Costa Rica’s Call Center is not a 2000 seat operation, we can give the proper individual attention needed for a faster learning curve, closer relationships with upper management and the ability to make a name for oneself in a shorter period of time.

All CCC employees have been personally trained by the CEO in soft skills, advanced English grammar and rhetoric, Anglo Saxon culture, values and expectations. We do not entrust your offshore campaign to a lower level trainer or non industry expert. We have prepared the most efficient bilingual call center agents in the offshore outsourcing industry, period. This is the secret to our high employee morale and continued success when motivating our call center staff.

http://www.outsourcingtocostarica.com/page_builder.php?page=motivation.php&Lang=EN

COSTA RICA'S CALL CENTER BILINGUAL TRADITION

Outsourcing with BPO call centers can help a company focus on its core responsibilities, without investing time on the everyday duties that can easily be handled by an experienced bilingual Costa Rican call center agent. By outsourcing jobs to a BPO call center it will still allow the company to preserve key employees in the home office. This additional time saved can be important in building the firm’s core businesses.