LATIN AMERICA BPO FUN ACTIVITIES

Work hard and play hard at Costa Rica's Call Center.


Our Central America Call Center encourages challenging activities for the customer service agents during their break time. Stress is an unavoidable part of a Latin America Call Center experience and can be counter-balanced.

Friendly competition is a great way to strengthen personal bonds, encourage new friendships and mold BPO groups to work well together. Since childhood, strategic games were always the best way to assemble new groups of individuals for team building.

The ages of our telemarketing call center agents range from 18 to 60 years old. We provide all types of entertainment to recharge their batteries for a second half push on the phones.

Plus, it never hurts to work on your short game...


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LATIN AMERICA CALL CENTER RAINFOREST PINE WOOD BPO STATIONS

The Central America Call Center can utilize rows of three customer service call center work stations for maximum control of growing BPO campaigns.

The soft lighting combined with the high ceiling, natural Costa Rican rainforest pine wood promotes a pleasant sensation of a large working space for our bilingual BPO Call Center agents. Your outsourced campaign deserves a strong commitment to continue optimistic employee self-confidence so each call center agent continues to make a difference and have create value to your company.

Tropical plants always line the middle of the room to make a natural separation of BPO campaigns on both sides of the telemarketing floor. This enhancement creates a wonderful Latin America Call Center Industry experience for our bilingual agents, clients and management.

Our call center training will prepare your agents to ask an additional closing question, take the time to offer several options for a sale, avoid sidetracking and especially taking the most direct route toward the conclusion of each phone, chat or email interaction. A thank you for the customer’s time is required and made on every phone call regardless of the outcome. Your clients will appreciate you for not sacrificing the quality of your BPO Latin America customer support.

We clearly understand the importance of minimizing BPO handling time on the phone while still offering exceptional call center service. A comprehensive analysis of different customer care calls will be conducted and results sent directly to you for review. Our Latin American Call Center wants you to feel more secure knowing that your English speaking Customer Care team is under control and well supervised, so that you may focus on areas of your business that require more of your time and attention

Our bilingual BPO call center is able to offer you to the best and most effective in call center telemarketing training and customer attention through a professional work outsourcing environment and a highly structured BPO career development program. We produce future leaders in the outsourcing industry, not laggards. Our Costa Rican Call Center always has the need for the experienced and those who desire to be a sharp executive secretary, patient customer service agent, highly skilled telemarketers and imaginative web designers and programmers.

We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America's paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.


Costa Rica's Call Center can comfortably fit 250 customer service work stations.



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CENTRAL AMERICA CALL CENTER RAINFOREST PINE WOOD BPO STATIONS

The Central America Call Center can utilize rows of three customer service call center work stations for maximum control of growing BPO campaign.

The soft lighting combined with the high ceiling, natural Costa Rican rainforest pine wood promotes a pleasant sensation of a large working space for our bilingual BPO Call Center agents. Your outsourced campaign deserves a strong commitment to continue optimistic employee self-confidence so each call center agent continues to make a difference and have create value to your company.

Tropical plants always line the middle of the room to make a natural separation of BPO campaigns on both sides of the telemarketing floor. This enhancement creates a wonderful Latin America Call Center Industry experience for our bilingual agents, clients and management.

Our call center training will prepare your agents to ask an additional closing question, take the time to offer several options for a sale, avoid sidetracking and especially taking the most direct route toward the conclusion of each phone, chat or email interaction. A thank you for the customer’s time is required and made on every phone call regardless of the outcome. Your clients will appreciate you for not sacrificing the quality of your BPO Latin America customer support.

We clearly understand the importance of minimizing BPO handling time on the phone while still offering exceptional call center service. A comprehensive analysis of different customer care calls will be conducted and results sent directly to you for review. Our Latin American Call Center wants you to feel more secure knowing that your English speaking Customer Care team is under control and well supervised, so that you may focus on areas of your business that require more of your time and attention

Our bilingual BPO call center is able to offer you to the best and most effective in call center telemarketing training and customer attention through a professional work outsourcing environment and a highly structured BPO career development program. We produce future leaders in the outsourcing industry, not laggards. Our Costa Rican Call Center always has the need for the experienced and those who desire to be a sharp executive secretary, patient customer service agent, highly skilled telemarketers and imaginative web designers and programmers.

We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America's paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.


Costa Rica's Call Center can comfortably fit 250 customer service work stations.



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COSTA RICA'S CALL CENTER RAINFOREST PINE WOOD BPO STATIONS

COSTA RICA'S CALL CENTER RAINFOREST PINE WOOD STATIONS

The Central America Call Center can utilize rows of three customer service call center work stations for maximum control of growing BPO campaigns.

The soft lighting combined with the high ceiling, natural Costa Rican rainforest pine wood promotes a pleasant sensation of a large working space for our bilingual BPO Call Center agents. Your outsourced campaign deserves a strong commitment to continue optimistic employee self-confidence so each call center agent continues to make a difference and have create value to your company.

Tropical plants always line the middle of the room to make a natural separation of BPO campaigns on both sides of the telemarketing floor. This enhancement creates a wonderful Latin America Call Center Industry experience for our bilingual agents, clients and management.

Our call center training will prepare your agents to ask an additional closing question, take the time to offer several options for a sale, avoid sidetracking and especially taking the most direct route toward the conclusion of each phone, chat or email interaction. A thank you for the customer’s time is required and made on every phone call regardless of the outcome. Your clients will appreciate you for not sacrificing the quality of your BPO Latin America customer support.

We clearly understand the importance of minimizing BPO handling time on the phone while still offering exceptional call center service. A comprehensive analysis of different customer care calls will be conducted and results sent directly to you for review. Our Latin American Call Center wants you to feel more secure knowing that your English speaking Customer Care team is under control and well supervised, so that you may focus on areas of your business that require more of your time and attention

Our bilingual BPO call center is able to offer you to the best and most effective in call center telemarketing training and customer attention through a professional work outsourcing environment and a highly structured BPO career development program. We produce future leaders in the outsourcing industry, not laggards. Our Costa Rican Call Center always has the need for the experienced and those who desire to be a sharp executive secretary, patient customer service agent, highly skilled telemarketers and imaginative web designers and programmers.

We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America's paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.


Costa Rica's Call Center can comfortably fit 250 customer service work stations.






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COSTA RICA'S CALL CENTER TOP BPO AGENT TEAM

Our Central America call center appointment setting services, customer care agents or telemakrketing professionals will take care of producing profit with many potential and exisitng clients in both English and Spanish. Let our first impression turn a cold call into a warm introduction that produces revenue and referrals for your business. Costa Rica's Call Center will afford you the luxury of concentrating more on closing the deal at hand, while effortlessly moving on to the next warm appointment, sale or additional order that is waiting for you. The Latin American outsourcing industry makes sense.

Does your company rely heavily on bilingual employees for growth and profit? Do you invest a major part of your marketing budget to make it effective? At Costa Rica's Call Center, our bpo services will give you an advantage over your local competition. Our Latin American Bilingual call center agents will keep your machine going in order to maximize your daily sales performance and affording you well deserved down time to recharge and prepare for the next big meeting.

Our Central Call Center telemarketing Agents excel in positive first impressions, great communication skills and limitless persistence on the phone. Depending on your specific bpo campaign, we always assign the call centeragents that are best suited for your individual program. As we hire and train your outsourced telemarketer team, we particularly look for BPO candidates that have the ability think on their feet while asking your predetermined qualifying questions.

We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America's paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.


Costa Rica's Call Center can comfortably fit 250 customer service work stations.







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COSTA RICA'S CALL CENTER MANAGER STATION

COSTA RICA'S CALL CENTER MANAGER STATION


The Latin American call center customer service work station rows were set up specifically for close monitoring by the BPO campaign supervisors and telemarketing project managers.

All Central America call center monitor screens are completely visible from every angle to ensure that every Latin America Call Center agent on a phone call is working up to speed. A bilingual telemarketer that rushes through a script for fear of rejection can never match up equally to one of our call center's well trained sales executives and customer service agents. We will represent you and your company in the best light when selling your product or service.

As you would expect, a pertinent information checklist will be verified and double-checked for quality during each phone call to increase your odds of reaching the proper person by phone and those that want to do business with you. Our BPO agents are trained to carefully repeat the information provided by the client so that both parties will avoid costly mistakes. At Costa Rica's Call Center, we like to ensure that the client was sincerely listening to our proposal and that their cognitive reasoning ability has been tested and verified. Every contact we make on the phone is not considered a telemarketing lead, only those that show a real interest in the product or service you are offering will be delivered.

A carefully crafted cold call or customer service script, coupled with motivational training, will mentally prepare your teams personality to make the maximum number of completed sales each day. One extra lead can make all of the difference to your companys bottom line and growth. Only the most dedicated, quick witted and endurance driven call center individuals will be chosen for this most important outsourcing position. Costa Rica's Call Center will only entertain hiring those with the skill to successfully handle rejection gracefully while at the same time thinking outside of the box to make a sale or retaining a customer.



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COSTA RICA'S CALL CENTER FLAT SCREEN MONITOR

Costa Rica's Call Center Flat Screen Monitors.

Every Central America call center agent is given the same quality telemarketing work station for maximum performance and meeting quotas.

Latin America Call center aesthetics are strongly encouraged to make the call center agent feel comfortable. Besides the custom made Costa Rican pine wood work stations, the call center company screen saver unites us all under the same Costa Rica’s Call Center logo and national colors. Many different BPO call center agent personalities shine on the telemarketing floor through a positive work envirmonment.We supply an entire BPO package for the best bilingual call center agents in Latin America.

Costa Rica's Call Center wants you to feel more secure knowing that your Customer Care team is under control and well supervised, so that you may focus on areas of your business that require more of your time and attention.



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COSTA RICA'S CALL CENTER 15 SEAT BPO CAMPAIGN

15 SEAT BPO CALL CENTER AGENT outsourcing campaigns at Costa Rica's Call center.

Our Central America Call Center provides an intimate telemarketing or customer service space for less distraction and enhanced privacy.

Movable walls can provide the necessary space to separate several dozen Latin America Call Center agents from the rest of the floor.

Call Center supervisor stations will always be available for proper monitoring and BPO campaign structures. Our top management team is always observing new methods, ideas and tools in order to improve our effectiveness and ready to identify and work out a problem area in a campaign. Costa Rica's Call Center is constantly implementing new and improved BPO call center strategies while refining older telemarketing techniques that work.


Costa Rica's Call Center's can comfortably fit 250 customer service work stations.

Our Central America Call Center Agents have the luxury of fresh air, natural light, vaulted ceilings, tropical plants, custom made pine wood BPO stations and high powered air conditioning units to make their work environment as enriching as possible.

The Latin America Call Center industry has given companies a competitive business advantage by providing more than twice the number of highly trained and educated bilingual call center staff for the same price as you would pay within your local area for one higher paid and less well trained call center agent.


The call center customer service work station rows were set up specifically for close monitoring by the BPO campaign supervisors and telemarketing project managers.

All call center flat screen monitors are completely visible from every angle to ensure that every Latin America Call Center agent on a phone call is working up to speed and call center supervisors can Effectively do their job for your projechttt.

Money will always motivate call center employees. In Costa Rica, call center jobs are high-paying, highly sought-after jobs in comparison to other vocations. Most of the telemarketing jobs leaving the United States are for positions and salaries many North Americans snub. Our bilingual call center agents will make a consistent, effective contribution to the campaigns success in order to insure that their paycheck continues.



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COSTA RICA'S CALL CENTER 15 SEAT CAMPAIGN

15 SEAT CALL CENTER AGENT outsourcing campaigns at Costa Rica's Call center.

Our Central America Call Center provides an intimate telemarketing or customer service space for less distraction and enhanced privacy.

Movable walls can provide the necessary space to separate several dozen Latin America Call Center agents from the rest of the floor.

Call Center supervisor stations will always be available for proper monitoring and BPO campaign structures. Our top management team is always observing new methods, ideas and tools in order to improve our effectiveness and ready to identify and work out a problem area in a campaign. Costa Rica's Call Center is constantly implementing new and improved BPO call center strategies while refining older telemarketing techniques that work.


Costa Rica's Call Center's can comfortably fit 250 customer service work stations.

Our Central America Call Center Agents have the luxury of fresh air, natural light, vaulted ceilings, tropical plants, custom made pine wood BPO stations and high powered air conditioning units to make their work environment as enriching as possible.

The Latin America Call Center industry has given companies a competitive business advantage by providing more than twice the number of highly trained and educated bilingual call center staff for the same price as you would pay within your local area for one higher paid and less well trained call center agent.


The call center customer service work station rows were set up specifically for close monitoring by the BPO campaign supervisors and telemarketing project managers.

All call center flat screen monitors are completely visible from every angle to ensure that every Latin America Call Center agent on a phone call is working up to speed and call center supervisors can Effectively do their job for your project.

Money will always motivate call center employees. In Costa Rica, call center jobs are high-paying, highly sought-after jobs in comparison to other vocations. Most of the telemarketing jobs leaving the United States are for positions and salaries many North Americans snub. Our bilingual call center agents will make a consistent, effective contribution to the campaigns success in order to insure that their paycheck continues.



http://www.outsourcingtocostarica.com/page_builder.php?page=outbound_bpo_campaign.php&Lang=EN

CENTRAL AMERICA CALL CENTER STAINED GLASS LOGO

Costa Rica's Call Center (CCC) is a state of the art Central America telemarketing outsourcing call center located in the capital city of San Jose, Costa Rica in Central America.

Our bilingual Latin America call center’s primary objective is to personally fulfill your need of key BPO call center telemarketing services. The main focus of every BPO outsourcing campaign will always be to personally educated and enhance the skills and every Central America call center agent so that we may give superior quality of outbound and inbound telemarketing solutions to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.

We encourage you to visit one of our Latin America call centers on your next personal vacation or business trip to Central America's paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.

Our two story Central America Call Center 6,000 SF structure is totally secure and abuts the Spanish Embassy on Paseo Colon. This distinguished building is over 106 years old and is a registered and protected national historic location. All infrastructure work to bring it up to international high standards was performed within the last year, conforming with national laws. Our call center stained glass logo on the front window makes the the building an easy location to find.

We specifically chose our Latin America Call Center strategic location on Costa Rica’s main street because it was within walking distance to downtown San Jose as well as for easy access for the individual agents’ daily commute. Private parking is available for all clients.

The entire Central America call center premises is protected by 24 hour local armed security officers, a dozen surveillance cameras, high tech alarm system, and which can be totally monitored and configured over the internet from anywhere in the world.

Our 87 KVA Wacker backup diesel generator is capable of supplying full power to our entire call center infrastructure for eight hours or as long as the outside power fails.

The latin America call center is within walking distance from all bus lines, taxi stops, five star hotels, national and private banks, law offices, hospital, fitness centers, universities, Federal Express, car rental companies, restaurants, parks, and governmental offices.




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COSTA RICA'S CALL CENTER SUPERVISOR DESK

The Call Center Supervisor’s perspective at Costa Rica's Call Center.

The call center customer service work station rows were set up specifically for close monitoring by the BPO campaign supervisors and telemarketing project managers.

All call center monitor screens are completely visible from every angle to ensure that every Latin America Call Center agent on a phone call is working up to speed.

Additionally, a” wheel of fortune” incentive is available for all Central America Call Center campaigns and bilingual telemarketing agents. After a successful day on the phone, the call center agents that exceed their quota can go to the back of the telemarketing calling floor and play the wheel for prizes. Every day, we can see who has earned the chance to spin for fame and fortune!

If the call center agents value success, integrity, customer service, a personal work ethic, excellence and innovation, then we help the associate align those values with the organization's objectives. We help in creating personal long-term goals such as becoming a top producer or a more short-term goal like mastering the telemarketing calling script. Our Central Call Center reinforces their emotional state of confidence, keeping them focused on the basics, guidelines and adherence to hit for a higher standard. Rewards are common for Latin America BPO agents with positive customer feedback so that they consider the call center a career opportunity, not a dead end job.

Money will always motivate call center employees. In Costa Rica, call center jobs are high-paying, highly sought-after jobs in comparison to other vocations. Most of the telemarketing jobs leaving the United States are for positions and salaries many North Americans snub. Our bilingual call center agents will make a consistent, effective contribution to the campaigns success in order to insure that their paycheck continues.



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COSTA RICA'S CALL CENTER WHEEL OF FORTUNE

A CALL CENTER WHEEL OF FORTUNE incentive is available for all Central America Call Center campaigns and bilingual telemarketing agents. After a successful day on the phone, the call center agents that exceed their quota can go to the back of the telemarketing calling floor and play the wheel for prizes. Every day, we can see who has earned the chance to spin for fame and fortune!We have the passion to train and mold raw talent while building the telemarketing team’s self-esteem and confidence.

Our top management team is always observing new methods, ideas and tools in order to improve our effectiveness and ready to identify and work out a problem area in a campaign. Costa Rica's Call Center is constantly implementing new and improve BPO call center strategies while refining older telemarketing techniques that work.

Costa Rica's Call Center (CCC) is a state of the art Central America telemarketing outsourcing call center. We encourage you to visit one of our Latin America call centers on your next personal vacation or business trip to Central America's paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.

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LATIN AMERICA BPO LOCATION STAINED GLASS LOGO

Costa Rica's Call Center (CCC) is a state of the art Central America telemarketing outsourcing call center located in the capital city of San Jose, Costa Rica in Central America.

Our bilingual Latin America call center’s primary objective is to personally fulfill your need of key BPO call center telemarketing services. The main focus of every BPO outsourcing campaign will always be to personally educated and enhance the skills and every Central America call center agent so that we may give superior quality of outbound and inbound telemarketing solutions to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.

We encourage you to visit one of our Latin America call centers on your next personal vacation or business trip to Central America's paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.

Our two story Central America Call Center 6,000 SF structure is totally secure and abuts the Spanish Embassy on Paseo Colon. This distinguished building is over 106 years old and is a registered and protected national historic location. All infrastructure work to bring it up to international high standards was performed within the last year, conforming with national laws. Our call center stained glass logo on the front window makes the the building an easy location to find.

We specifically chose our Latin America Call Center strategic location on Costa Rica’s main street because it was within walking distance to downtown San Jose as well as for easy access for the individual agents’ daily commute. Private parking is available for all clients.

The entire Central America call center premises is protected by 24 hour local armed security officers, a dozen surveillance cameras, high tech alarm system, and which can be totally monitored and configured over the internet from anywhere in the world.

Our 87 KVA Wacker backup diesel generator is capable of supplying full power to our entire call center infrastructure for eight hours or as long as the outside power fails.

The latin America call center is within walking distance from all bus lines, five star hotels, national and private banks, law offices, hospital, fitness centers, universities, Federal Express, car rental companies, restaurants, parks, and governmental offices.




http://www.outsourcingtocostarica.com/page_builder.php?page=outbound_bpo_campaign.php&Lang=EN

COSTA RICA'S CALL CENTER STAINED GLASS LOGO

Costa Rica's Call Center (CCC) is a state of the art Central America telemarketing outsourcing call center located in the capital city of San Jose, Costa Rica in Central America.

Our bilingual Latin America call center’s primary objective is to personally fulfill your need of key BPO call center telemarketing services. The main focus of every BPO outsourcing campaign will always be to personally educated and enhance the skills and every Central America call center agent so that we may give superior quality of outbound and inbound telemarketing solutions to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.

We encourage you to visit one of our Latin America call centers on your next personal vacation or business trip to Central America's paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.

Our two story Central America Call Center 6,000 SF structure is totally secure and abuts the Spanish Embassy on Paseo Colon. This distinguished building is over 106 years old and is a registered and protected national historic location. All infrastructure work to bring it up to international high standards was performed within the last year, conforming with national laws. Our call center stained glass logo on the front window makes the the building an easy location to find.

We specifically chose our Latin America Call Center strategic location on Costa Rica’s main street because it was within walking distance to downtown San Jose as well as for easy access for the individual agents’ daily commute. Private parking is available for all clients.

The entire Central America call center premises is protected by 24 hour local armed security officers, a dozen surveillance cameras, high tech alarm system, and which can be totally monitored and configured over the internet from anywhere in the world.

Our 87 KVA Wacker backup diesel generator is capable of supplying full power to our entire call center infrastructure for eight hours or as long as the outside power fails.

The latin America call center is within walking distance from all bus lines, taxi stops, five star hotels, national and private banks, law offices, hospital, fitness centers, universities, Federal Express, car rental companies, restaurants, parks, and governmental offices.




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LATIN AMERICA CALL CENTER FLOOR PLAN

Costa Rica's Call Center's second floor can comfortably fit 140 work stations.

Central America Call Center Agents have the luxury of fresh air, natural light, vaulted ceilings, tropical plants and high powered air conditioning units to make their work environment as enriching as possible. The soft lighting combined with the high ceiling, promotes a pleasant sensation of a large working space for our Central America Call Center agents.

Every half row consists of six customer service call center work stations for maximum control of large BPO campaigns.

Costa Rica's Call Center wants you to feel more secure knowing that your Central America Customer Care team is under control and well supervised, so that you may focus on areas of your business that require more of your time and attention.

We can make this entire floor private and exclusive to your company's expansion in Costa Rica.

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RICHARD BLANK LATIN AMERICA CALL CENTER

Richard Blank is the Chief Executive Officer for Costa Rica's Call Center, a division of Cheyenne Consultants, a company incorporated in Costa Rica.

At the beginning of the decade, Mr. Blank relocated to a Central America Call Center to train over 500 call center customer service agents for one of the larger call centers in Latin America.

By utilizing his motivational public speaking style backed by tactful and appropriate rhetoric, he has successfully prepared and managed some of the finest BPO telemarketers in Central America for the past ten years.

In addition, he has earned the reputation of running a school for telemarketing in the Latin America Call Center Industry and is often sought after for private customer service training sessions and BPO consultation.

In anticipation of CAFTA, he became a strategic partner of the Pacific Rim Chamber of Commerce, Beverly Hills, California and Solo Telecommunications, Colorado Springs, Colorado to expand Costa Rica's international telecommunications and business appeal.

Mr. Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.



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LATIN AMERICA CALL CENTER

Costa Rica's Call Center (CCC) is a state of the art Central America telemarketing outsourcing call center located in the capital city of San Jose, Costa Rica in Central America.

Our bilingual Latin America call center’s primary objective is to personally fulfill your need of key BPO call center telemarketing services. The main focus of every BPO outsourcing campaign will always be to personally educated and enhance the skills and every Central America call center agent so that we may give superior quality of outbound and inbound telemarketing solutions to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.

We encourage you to visit one of our Latin America call centers on your next personal vacation or business trip to Central America's paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.



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LATIN AMERICA CALL CENTER LOCKER AREA

Costa Rica's Call Center's secure Locker Area

After passing through security for a full bag check, the Central American Call Center agents must place all personal belongings in an individually assigned locker with personal locks. The Call Center area is monitored 24 hours a day by armed guards and video surveillance.

Our Latin America Call Center has a 100% strict rule for the workstation area:

NO Cell Phones
No IPods
No Flash Keys
No Cameras
No bags.
No Excuses


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LATIN AMERICA CALL CENTER LUNCH ROOM

Our Costa Rica call center agents enjoy the picnic style tables. Central America Call Center employees can form large groups that are able to dine together and build stong working relationships.

There will always be space for one Latin America Call Center agent at every table so no one eats alone.

The call center kitchen has every machine available for the BPO agents. There is plenty of fresh Costa Rican coffee at the ready, microwaves, large refrigerator and a call center company employee to keep the entire area spotless.


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LATIN AMERICA CALL CENTER RECREATION ROOM

Recess at Costa Rica's Call Center.

Our Central America Call Center embraces the philosophy that a customer service agent deserves rest and reward for a job well done. The break room has all of the basic entertainment essentials for a content and sharp BPO telemarketing agent.

We prefer that our Latin America Call Center agents spend thirty minutes increasing their competitive edge than outside smoking a cigarette. We encourage a friendly game of pool, mastering our video arcade machine, scoring the winning goal in a heated foosball game or cheering alongside your fellow co-workers for the local soccer team on television.

Our Central America Call Center’s decision to give the BPO agents a RECESS area is essential in call center team building and the core to our creative organization and BPO campaign success. Every time a major telemarketing or customer service goal is reached, we invest in additional amusements for the teams and the call center.


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LATIN AMERICA CALL CENTER BREAK ROOM

Recess at Costa Rica's Call Center.

Our Central America Call Center embraces the philosophy that a customer service agent deserves rest and reward for a job well done. The break room has all of the basic entertainment essentials for a content and sharp BPO telemarketing agent.

We prefer that our Latin America Call Center agents spend thirty minutes incrheasing their competitive edge than outside smoking a cigarette. We encourage a friendly game of pool, mastering our video arcade machine, scoring the winning goal in a heated foosball game or cheering alongside your fellow co-workers for the local soccer team on television.

Our Central America Call Center’s decision to give the BPO agents a RECESS area is essential in call center team building and the core to our creative organization and BPO campaign success. Every time a major telemarketing or customer service goal is reached, we invest in additional amusements for the teams and the call center.


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LATIN AMERICA CALL CENTER RECREATION ROOM

Work hard and play hard at Costa Rica's Call Center.


Our Central America Call Center encourages challenging activities for the customer service agents during their break time. Stress is an unavoidable part of a Latin America Call Center experience and can be counter-balanced.

Friendly competition is a great way to strengthen personal bonds, encourage new friendships and mold BPO groups to work well together. Since childhood, strategic games were always the best way to assemble new groups of individuals for team building.

The ages of our telemarketing call center agents range from 18 to 60 years old. We provide all types of entertainment to recharge their batteries for a second half push on the phones.

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LATIN AMERICA CALL CENTER BACKUP GENERATOR

Call Center Costa Rica's backup energy!

Our 87 KVA Wacker backup diesel generator is capable of supplying full power to our entire BPO infrastructure for eight hours or as long as the outside power fails. Our Central America Call Center Generator is protected from all adverse weather conditions and vandalism.

All Latin America Call Center Customer Service Stations have individual UPS units to ensure continued performance if the power fails. The generator will begin within 45 seconds to ensure that your BPO agents do not miss a minute of work.


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LATIN AMERICA CALL CENTER SECURITY CAMERA

The entire Central America call center is protected by a dozen visible security cameras along with an undisclosed number of hidden cameras to cover every angle of the Call Center building.

Each Latin America Call center Agent’s movement is recorded and saved on our servers for future review and records. We archive our BPO records for up to six months or can arrange a saved recording if needed.

Latin America Call center Security is a necessity when dealing with hundreds of customer service agents in a confined call center space. We view our BIG BROTHER approach as a preventative action so that there is no loss of personal belongings, call center equipment and one of individual safety.

The call center is protected by 24 hour armed security.


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LATIN AMERICA SOLUTION CALL CENTER SERVER ROOM

The Costa Rican call center is able to incorporate your equipment into our network or configure our server room to work with your systems. The call center server room is always locked, has restricted access and monitored 24 hours a day.

Our current inventory:

Cisco ASA 5510 w/ IPS module
Cisco 3550-48
Catalyst 356048 PS
Cisco IP Phone CP-7911
Dell Power Edge 2950
APC Smart-UPS Head unit
APC Smart-UPS Battery Pack
Cisco 2960-48TC-L
Cisco Pix 515
US Robotics 56k Modem
Cisco 7941 VOIP Phones
Sennheiser Phone Headsets
Plantronics Phone Headsets
Cisco Aironet 1130AG Wireless Access Point

Our phones and PBX are digital and we use two different carriers to insure a fully redundant call center phone service.

For the most reliable Central America call center service, Costa Rica’s Call Center has a third provider and another dedicated fiber connection. Our internet consists of a fiber optic dedicated connection that is underground and protected from all adverse weather conditions and vandalism.

If needed for your BPO campaign's expansion, we have a capacity at this time to grow to 100 megs with advanced notice to handle an unlimited amount of Latin America Call Center Agents..

Our 87KVA Wacker backup diesel generator is capable of supplying full power to our entire call center infrastructure for as long as the outside power fails. It starts to supply stable power within 30 seconds of a power failure. The multiple UPSs installed at every customer service agent's work station provides the needed power until the generator starts. Your outsourced campaign will continue to function without an interruption or down time.

Our entire call center structure is totally secure and borders the Spanish Embassy on Paseo Colon. The center is protected by 24 hour armed security, a dozen surveillance cameras and can be totally monitored over the internet from anywhere in the world.

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LATIN AMERICA CALL CENTER AGENTS SOLUTION

Costa Rica's call center's Bilingual call center agents.

Imagine all eight highly trained Central America Call Center agents in this picture making calls for your BPO campaign.

The customer service energy on the telemarketing floor is always explosive and spreads to everyone increasing their production and results.

Our call center noise cancelling headsets will make the background sound a non-issue. Our Latin America Call Center has prepared to handle this condition as your BPO campaign grows.

All customer service call center stations have individual UPS units to ensure continued performance if the power fails. The generator will begin within 45 seconds to ensure that your BPO agents do not miss a minute of work.

We can assist you in developing a bilingual hiring pool for the fast growing Latin American Call Center market. Your entire recruiting campaign will yield hundreds of resumes that require an immediate phone call or email prior to another telemarketing company having an opportunity to employ the high-quality call center prospect. A poorly planned recruiting campaign can be a misuse of your company’s time, resources, and psychological energy. Let our Central America call center increase the probability of hiring a good applicant by being in contact with them first.


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LATIN AMERICA CALL CENTER STRATEGY COMPUTER MONITOR

Costa Rica's Call Center happy customer service stations.

Every Central America call center agent is given the same quality telemarketing work station and can decorate them according to their own personality.

Latin America Call center aesthetics are strongly encouraged and besides the call center company screen saver that unites us all under the same Costa Rica’s Call Center logo, many different BPO personalities shine on the telemarketing floor and have their own work stations to separate them from all others call center agents.

The main reason we chose to share this picture is to illustrate the heart sticker on the monitor. It clearly shows how strongly a female Latin America call center agent feels about helping others on the phone. Her passion for bilingual customer service is genuine as are the work ethics of all of our Central America Call Center staff.




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LATIN AMERICA CALL CENTER SOLUTION THREE SEAT WORK STATION

Outsourcing a Three Seat Campaign at Costa Rica's Call Center.

Our Central America Call Center has custom made work stations to accommodate three Bilingual customer service agents to start your growing BPO campaign.

The Latin America Call Center agents will have the luxury to work together in an intimate setting.

Monitoring telemarketing agents in this structure ensures more production and less distraction.


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LATIN AMERICA CALL CENTER PRIVATE WORK AREA

Small group outsourcing campaigns at Costa Rica's Call center.

Our Central America Call Center provides an intimate telemarketing or customer service space for less distraction and enhanced privacy.

Movable walls can provide the necessary space to separate several dozen Latin America Call Center agents from the rest of the floor.

Call Center supervisor stations will always be available for proper monitoring and BPO campaign structures. Our top management team is always observing new methods, ideas and tools in order to improve our effectiveness and ready to identify and work out a problem area in a campaign. Costa Rica's Call Center is constantly implementing new and improved BPO call center strategies while refining older telemarketing techniques that work.

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LATIN AMERICA CALL CENTER TELEMARKETING STATIONS

Costa Rica's Call Center Power Rows.

Every half row consists of six customer service call center work stations for maximum control of large BPO campaigns.

The soft lighting combined with the high ceiling, promotes a pleasant sensation of a large working space for our Central America Call Center agents.

Tropical plants line the middle of the room to make a natural separation of campaigns on both sides of the floor. This creates a wonderful Latin America Call Center experience for our bilingual agents.

At Costa Rica's Call Center, we are convinced that making a high quality phone call makes more logical sense than cutting a call short to make a daily call quota. We train our call center team to ask an additional closing question, take the time to offer several options for a sale, avoid sidetracking and especially taking the most direct route toward the conclusion of each interaction. A thank you for the customer’s time is required and made on every phone call regardless of the outcome. Your clients will appreciate you for not sacrificing the quality of your BPO Latin America customer support.

We clearly understand the importance of minimizing handling time on the phone while still offering exceptional call center service. A comprehensive analysis of different calls lengths will be conducted and results sent directly to you for review. Costa Rica's Call Center wants you to feel more secure knowing that your Central America Customer Care team is under control and well supervised, so that you may focus on areas of your business that require more of your time and attention.




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LATIN AMERICA CALL CENTER TELEMARKETING FLOOR

The Call Center Supervisor’s perspective at Costa Rica's Call Center.

The call center customer service work station rows were set up specifically for close monitoring by the BPO campaign supervisors and telemarketing project managers.

All call center monitor screens are completely visible from every angle to ensure that every Latin America Call Center agent on a phone call is working up to speed.

Additionally, a” wheel of fortune” incentive is available for all Central America Call Center campaigns and bilingual telemarketing agents. After a successful day on the phone, the call center agents that exceed their quota can go to the back of the telemarketing calling floor and play the wheel for prizes. Every day, we can see who has earned the chance to spin for fame and fortune!

If the call center agents value success, integrity, customer service, a personal work ethic, excellence and innovation, then we help the associate align those values with the organization's objectives. We help in creating personal long-term goals such as becoming a top producer or a more short-term goal like mastering the telemarketing calling script. Our Central Call Center reinforces their emotional state of confidence, keeping them focused on the basics, guidelines and adherence to hit for a higher standard. Rewards are common for Latin America BPO agents with positive customer feedback so that they consider the call center a career opportunity, not a dead end job.

Money will always motivate call center employees. In Costa Rica, call center jobs are high-paying, highly sought-after jobs in comparison to other vocations. Most of the telemarketing jobs leaving the United States are for positions and salaries many North Americans snub. Our bilingual call center agents will make a consistent, effective contribution to the campaigns success in order to insure that their paycheck continues.



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LATIN AMERICA CALL CENTER CUSTOMER SERVICE STATIONS

Costa Rica's Call Center's second floor can comfortably fit 140 customer service work stations.

Our Central America Call Center Agents have the luxury of fresh air, natural light, vaulted ceilings, tropical plants and high powered air conditioning units to make their work environment as enriching as possible.

The Latin America Call Center industry has given companies a competitive business advantage by providing more than twice the number of highly trained and educated bilingual call center staff for the same price as you would pay within your local area for one higher paid and less well trained call center agent.





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LATIN AMERICA CALL CENTER GRAND STAIRCASE

Costa Rica's Call Center's Stairway to Success


Our Central America Call Center agents climb the majestic staircase everyday when they join the other 140 bilingual call center agents on the second floor.

To ensure maximum safety and convenience of our Latin America Call Center , the staircase was specifically designed to provide the most amount of human foot traffic when BPO agents enter and leave the telemarketing calling floor.

Our BPO Call Center Industry conditions are stable and secure, not like other countries with lower levels of working conditions and unstable governments. Our Costa Rican Call Center offers the highest quality bilingual Central America call center support for wages that are 40%-80% lower than the United States. There are plenty of English speakers attuned to the needs of the North American market.


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LATIN AMERICA CALL CENTER TRAINING ROOM

Telemarketing Training Room at Costa Rica's Call Center.


The Central America Call Center agent training room can hold up to 12 agents, plus a telemarketing trainer’s desk for intimate personal one-on-one sessions. Movable walls can expand the BPO training room experience for up to 40 trainees comfortably.

A complete surround sound system enables all conference calls, Latin America Call Center training videos and BPO quality control reviews to be conveyed in a crystal clear manner, without any loss of interference.

An Epson projector easily fills an entire wall with an eight foot image of your training material. Everyone has a good seat to view this material when taking notes concerning your campaign.

Our Central American Call Center covers all aspects of bilingual BPO call center training. We have the passion to train and mold raw talent while building the telemarketing team’s self-esteem and confidence. Even if we hire Latin American Call Center agents that have been telemarketing for some time, we still need to teach our methods proprietary to your BPO campaign. It is important to analyze the exact training sessions you need before we begin. Costa Rica's Call Center will supply you with a detailed questionnaire to be filled out prior to the preparation for your telemarketing classes. Depending on the scale and complexity of your campaign, training times and lengths will vary for proficiency.

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LATIN AMERICA CALL CENTER TELEMARKETING LEARNING CENTER

Telemarketing learning center at Costa Rica's Call Center.

Facilitating on the job training (OJT) is essential for the call center agent’s personal development and professional growth. A fully equipped BPO work station is available for all trainees during telemarketing and customer service classes and video conference call workshops.



The BPO call center learning center is adjacent to the telemarketing training room for immediate access to practice the current day’s lesson. This proximity will enable our bilingual call center trainers to have a more controlled environment of the Latin America Call Center agents in a real time atmosphere. Your individual focus group analysis will help to produce highly educated and well prepared bilingual call center employees, without exception.

The call center customer service stations can be custom built for your specific BPO campaign’s educational program. We can configure a CPU for any training material, CRM, VPN, videos, voice recording software and webcams, as warranted and needed.

We closely monitor the entire telemarketing call center agent’s learning curve process before any agent goes live on the floor and before making a single call for your company.

Our Central American call center covers all aspects of call center training. We have the passion to train and mold raw talent while building the team’s self-esteem and confidence. Even if we hire Latin American call center agents that have been telemarketing for some time, we still need to teach our methods proprietary to your BPO campaign. It is important to analyze the exact training sessions you need before we begin. Costa Rica's Call Center will supply you with a detailed questionnaire to be filled out prior to the preparation for your telemarketing classes. Depending on the scale and complexity of your campaign, training times and lengths will vary for proficiency.



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LATIN AMERICA CALL CENTER FOUNTAIN AREA

Unique Costa Rica Call Center work environment.


Calming Zen-like fixtures are present throughout the Central America Call Center building that can enhance the BPO call center agent’s work experience and performance.

Can you imagine twenty two bilingual data entry call center agents working in this specific area for your BPO project? They will easily build a comfortable typing rhythm while listening to the relaxing sounds of crashing water in a custom made fountain. Production will increase and be consistent.

Not all Latin America call center environments should be considered sweat shops.



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LATIN AMERICA CALL CENTER AVAILABLE SPACE

Costa Rica's Call Center's second floor can comfortably fit 140 customer service work stations.

Our Central America Call Center Agents have the luxury of fresh air, natural light, vaulted ceilings, tropical plants and high powered air conditioning units to make their work environment as enriching as possible.

The Latin America Call Center industry has given companies a competitive business advantage by providing more than twice the number of highly trained and educated bilingual call center staff for the same price as you would pay within your local area for one higher paid and less well trained call center agent.





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LATIN AMERICA CALL CENTER AVAILABLE SPACE

Costa Rica's Call Center's second floor can comfortably fit 140 customer service work stations.

Our Central America Call Center Agents have the luxury of fresh air, natural light, vaulted ceilings, tropical plants and high powered air conditioning units to make their work environment as enriching as possible.

The Latin America Call Center industry has given companies a competitive business advantage by providing more than twice the number of highly trained and educated bilingual call center staff for the same price as you would pay within your local area for one higher paid and less well trained call center agent.





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LATIN AMERICA CALL CENTER LOBBY

Costa Rica's Call Center Foyer


As you pass by our LATIN America Call Center security officers at the main entrance, you will be personally greeted by our BPO Administration staff and your personal needs addressed immediately.

All Central America Call Center agents, clients and guests must remain in the foyer until their admission has been cleared by security, approved by management and their access levels have been established.

Our Call Center Human Resources Office faces our reception and guest waiting areas for maximum effectiveness when interviewing, recruiting and managing large amounts of new bilingual customer service agents entering the call center.

This distinguished Costa Rica building is over 106 years old and is a registered and protected national historic location in Central America.


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LATIN AMERICA CALL CENTER BUILDING

Costa Rica’s Call Center

Our two story Central America Call Center 6,000 SF structure is totally secure and abuts the Spanish Embassy on Paseo Colon. This distinguished building is over 106 years old and is a registered and protected national historic location. All infrastructure work to bring it up to international high standards was performed within the last year, conforming with national laws.

We specifically chose our Latin America Call Center strategic location on Costa Rica’s main street because it was within walking distance to downtown San Jose as well as for easy access for the individual agents’ daily commute. Private parking is available for all clients.

The entire Central America call center premises is protected by 24 hour local armed security officers, a dozen surveillance cameras, high tech alarm system, and which can be totally monitored and configured over the internet from anywhere in the world.
Our 87 KVA Wacker backup diesel generator is capable of supplying full power to our entire call center infrastructure for eight hours or as long as the outside power fails.

The latin America call center is within walking distance from all bus lines, taxi stops, five star hotels, national and private banks, law offices, hospital, fitness centers, universities, Federal Express, car rental companies, restaurants, parks, and governmental offices.




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