DATA ENTRY COSTA RICA'S CALL CENTER

Bilingual Call Center Data Entry



Our highly trained bilingual call center agents can easily fulfill these tasks full time for a fraction of the price in the United States. Our Latin American outsourcing Data Entry department can input reference numbers, third party contact information, sales orders, inventory and supply reports, expenses and anything else that your company requires, documented and organized in either English or Spanish, or both.



Costa Rica’s Call Center is capable of supplying a large number of prequalified bilingual data entry clerks for your growing outsourced campaign. For smaller companies, we can arrange if needed, a temporary solution to put into use during a fast growth period. For larger BPO nearshore projects that require continuous amounts of data to be transferred, we are able to staff our Central American call center on a permanent basis depending on the size and scale of your outsourcing needs.



Offshore bilingual data entry for call centers requires a rigid concentrated focus as well as a reliable BPO structure to be truly effective and time sensitive. Spelling, punctuation and grammar skills are vital for accuracy, as is confidence in dealing with standard office equipment and the procedures attendant to each application. Many tasks still involve a thorough review of the initial results to confirm the accuracy of the data entered and to manually key in any missed or inaccurate information. Sensitive or vital information is examined multiple times during the call center process prior to being finally accepted and passed upon.



By taking advantage of the new outsourcing reporting technology and numerous internet applications during the past few decades, hand-written documents are becoming less common in the business world and have declined in modern times. Costa Rica’s Call Center makes it easier for companies looking to use a nearshore center to focus their attention on tasks with greater priority and not invest the time, resources and capital on higher paying positions at corporate to enter one’s own data.



Our offshore Human Resources Department specifically hires bilingual call center agents with proven prior data entry experience, without exception. All call center candidates must possess advanced skills in keyboarding and in the use of word processing, spreadsheet, and database management in order to join our BPO organization and work on any outsourced nreashore campaign.



CLASSIC ART DECO BUILDING WITH RETRO NEON MARQUEE DISPLAYS COSTA RICA'S CALL CENTER IN STYLE.



The 1958 "SUPER LA CUADRA" building was transformed into a modern 3 level call center operation in Costa Rica's famous barrio of Escalante-Carmen. Fortunately, 15 walls of original brick was preserved as well as many fond memories shared by the local residents as they stroll by the amazing structure. CCC boasts the largest collection of American pinball in Costa Rica. An impressive row of 11 classic machines on free play. A gamification call center culture was created and is the only known retro video arcade game room for employees in Latin America.



The beautiful and classic 300D Mercedes Limos join the exclusive vehicle fleet of diplomatic embassies and the era's top celebrities and social elite. Now, the crown jewel for Costa Rica's Call Center.







COSTA RICA'S CALL CENTER



http://www.costaricascallcenter.com

https://www.facebook.com/groups/23284906585

https://youtu.be/vSaSpxQCsjY

QUALITY ASSURANCE DEPARTMENT COSTA RICA'S CALL CENTER

Bilingual BPO Quality Assurance



It is very important for our clients to clearly understand the accuracy of call center QA and what is involved in order to achieve desired results. The exact method of QA is very meticulous and involves an abundant amount of testing, planning and customization of telemarketing reports. There is an extensive process of trial and error in order to highlight areas of phone skill improvement with the ability to enhance a BPO agent’s telemarketing or customer service potential on the phone. A proficient outsourcing call center quality assurance program must be consistent and repeatable in order to be effective.

Our Central American bilingual Quality Assurance (QA) program enhances the performance of your outsourcing campaign by implementing a structured and systematic monitoring of your call center agent’s phone skills. Costa Rica’s Call Center can provide for your analysis a detailed evaluation of the various aspects of your BPO nearshore project including: rhetoric, presentation, customer feedback and especially standard offshore call center metrics.



Costa Rica’s Call Center has the necessary BPO call monitoring equipment for a customized QA program. If your company has a QA system already in place and would like to expand the responsibility to our Latin American call center by outsourcing, it will be very easy process to configure your software to work with our IT Department’s servers and telemarketing equipment. By investing in offshore QA, you will have a stronger quality control of your dedicated bilingual call center telemarketers.



Costa Rica’s Call Center QA Department mentally prepares the telemarketing agents in the implementation of automated call recording systems and why it is an essential part of the agent’s professional call center growth. Every outsourced campaign establishes a unique mixture of concepts for quality monitoring followed by an intense training session to learn the process. In order for your employees to play an important role in quality improvement, they will be required to understand clearly the defined goals of your outsourced campaign and to be accountable for all their phone calls. As soon as the bilingual call center agent appreciates the fact that quality checking would enhance customer service and performance metrics, they can begin to play a more vital role when representing your company on the phone.



CLASSIC ART DECO BUILDING WITH RETRO NEON MARQUEE DISPLAYS COSTA RICA'S CALL CENTER IN STYLE.



The 1958 "SUPER LA CUADRA" building was transformed into a modern 3 level call center operation in Costa Rica's famous barrio of Escalante-Carmen. Fortunately, 15 walls of original brick was preserved as well as many fond memories shared by the local residents as they stroll by the amazing structure. CCC boasts the largest collection of American pinball in Costa Rica. An impressive row of 11 classic machines on free play. A gamification call center culture was created and is the only known retro video arcade game room for employees in Latin America.



The beautiful and classic 300D Mercedes Limos join the exclusive vehicle fleet of diplomatic embassies and the era's top celebrities and social elite. Now, the crown jewel for Costa Rica's Call Center.







COSTA RICA'S CALL CENTER



http://www.costaricascallcenter.com

https://www.facebook.com/groups/23284906585

https://youtu.be/xep4OyYItXQ

WEB DESIGN COSTA RICA'S CALL CENTER

CALL CENTER WEB DESIGN



If you are serious about your web success, we can get you there for the lowest price in the market. Our offshore prices are not even compared to the cost of having one professional web designer full time in your company. With Costa Rica’s Call Center, you get the quality of a whole crew of experienced nearshore bilingual designers available twenty four hours a day, seven days a week.



CCC offers a nearshore business-driven approach which separates us from a typical offshore call center web design company. Our bilingual BPO team systematically works with you from conceptualization to development and functionality issues and have built a reputation for creating a positive return on your outsourcing investment.



Costa Rica’s Call Center provides a full range of affordable custom BPO web design services including:



Web design

Hosting

E-mail

Flash animation

GIF animation

Php scripting

ASP

Java, weekly Promos

Online Catalogs

Massive mail

Database implementation

IT systems

E-commerce solutions

Streaming media

Digital photography

Media presentations

Print graphics

Build your web site

Corporate identity

Brochures

Marketing kits

Large format print

Trade show displays

Corporate presentations discs

Web page development

Cd-rom multimedia

Drive more traffic to your web site

Sell your products online

Communicate with your customer online

Create Online Forum



CLASSIC ART DECO BUILDING WITH RETRO NEON MARQUEE DISPLAYS COSTA RICA'S CALL CENTER IN STYLE.



The 1958 "SUPER LA CUADRA" building was transformed into a modern 3 level call center operation in Costa Rica's famous barrio of Escalante-Carmen. Fortunately, 15 walls of original brick was preserved as well as many fond memories shared by the local residents as they stroll by the amazing structure. CCC boasts the largest collection of American pinball in Costa Rica. An impressive row of 11 classic machines on free play. A gamification call center culture was created and is the only known retro video arcade game room for employees in Latin America.



The beautiful and classic 300D Mercedes Limos join the exclusive vehicle fleet of diplomatic embassies and the era's top celebrities and social elite. Now, the crown jewel for Costa Rica's Call Center.







COSTA RICA'S CALL CENTER



http://www.costaricascallcenter.com

https://www.facebook.com/groups/23284906585

https://youtu.be/hjvtJIPJzBc

SOFTWARE DEVELOPMENT COSTA RICA'S CALL CENTER

OFFSHORE CALL CENTER COMPUTER PROGRAMMING



Our Costa Rica’s Call Center nearshore IT department features an integrated team of bilingual BPO technicians, creative designers, writers, programmers and marketing professionals that know everything about technologies and internet business to get online results. You will receive immediate access to Central American call center hardware and software experts and fast resolution times. We provide around-the-clock offshore network maintenance and operating software support for your business’ outsourced IT assets with a 30-minute target response time.



Outsourcing our network consulting services are just one piece of our Networking Services portfolio. We not only define strategy and high-level design, we also provide logical and physical design, implementation services and ongoing network management. Our Latin American professionals have extensive expertise with networking technology and CISCO configurations. With our complete nearshore packages, you can get hosting that includes domain name registration, e-mail addresses, web statistics, online databases, chats, online forums and scripts. Our call center will help you examine your e-business and network infrastructure.



Bilingual diversity characterizes today’s IT environments. Server, storage and network system implementations range from basic file servers to mission-critical data centers. Your technical support needs vary with your environment. Rely on Costa Rica’s Call Center for the fast, technical support required to ensure the stability and reliability of your systems.



Costa Rica’s Call Center System Support:



Network administration.

IT network specialist.

Cisco Routing and sitching.

Cisco Security.

Setup of Servers for multiple purposes.

Windows Troubleshooting.

Microsoft SQL Databases.

MySQL Databases.

Personalized software for your business.

Visual Basic, PHP, ASP, .Net.



CLASSIC ART DECO BUILDING WITH RETRO NEON MARQUEE DISPLAYS COSTA RICA'S CALL CENTER IN STYLE.



The 1958 "SUPER LA CUADRA" building was transformed into a modern 3 level call center operation in Costa Rica's famous barrio of Escalante-Carmen. Fortunately, 15 walls of original brick was preserved as well as many fond memories shared by the local residents as they stroll by the amazing structure. CCC boasts the largest collection of American pinball in Costa Rica. An impressive row of 11 classic machines on free play. A gamification call center culture was created and is the only known retro video arcade game room for employees in Latin America.



The beautiful and classic 300D Mercedes Limos join the exclusive vehicle fleet of diplomatic embassies and the era's top celebrities and social elite. Now, the crown jewel for Costa Rica's Call Center.







COSTA RICA'S CALL CENTER



http://www.costaricascallcenter.com

https://www.facebook.com/groups/23284906585

RECRUITING COSTA RICA'S CALL CENTER

Offshore Call Center Recruiting



Costa Rica’s Call Center can provide a bilingual nearshore recruiting department for your BPO campaign which can manage incoming calls, filter applicants through interviews and creative web design for your advertising. Our customer service agents can assist you in developing a bilingual hiring pool for the fast growing Latin American market. Your entire call center recruiting campaign will yield hundreds of resumes that require an immediate courtesy phone call or email prior to another company having an opportunity to employ the high-quality prospect. A poorly planned telemarketing recruiting campaign can be a misuse of your company’s time, resources, and psychological energy. Let our Central American call center increase the probability of hiring a good applicant by being in contact with them first.



Our BPO bilingual scriptwriting team can prepare a detailed questionnaire for you. At Costa Rica’s Call Center, we focus on extra questions pertaining to interpersonal communication scenarios and conflict management situations to uncover the finest candidate for the job. Our competitive advantage for you will be a developed pre-qualified applicant pool before your company fills a position. We can develop solid relationships with potential candidates long before you require them. Your task is to make the final selection of the elite. Costa Rica’s Call Center can outsource your recruiting; interviewing and hiring practices thereby offering you highly eligible candidates as a result.



CLASSIC ART DECO BUILDING WITH RETRO NEON MARQUEE DISPLAYS COSTA RICA'S CALL CENTER IN STYLE.



The 1958 "SUPER LA CUADRA" building was transformed into a modern 3 level call center operation in Costa Rica's famous barrio of Escalante-Carmen. Fortunately, 15 walls of original brick was preserved as well as many fond memories shared by the local residents as they stroll by the amazing structure. CCC boasts the largest collection of American pinball in Costa Rica. An impressive row of 11 classic machines on free play. A gamification call center culture was created and is the only known retro video arcade game room for employees in Latin America.



The beautiful and classic 300D Mercedes Limos join the exclusive vehicle fleet of diplomatic embassies and the era's top celebrities and social elite. Now, the crown jewel for Costa Rica's Call Center.







COSTA RICA'S CALL CENTER



http://www.costaricascallcenter.com

https://www.facebook.com/groups/23284906585

https://youtu.be/-yLoID5PHXw

FUNDRAISING COSTA RICA'S CALL CENTER

Nearshore Call Center Fundraising



Your offshore fundraising scripts are precisely written to advance the donor to more generous amounts of giving so they will feel good about the experience. All initial contacts will initiate an effort to triple the past donation and if the donor declines, our customer service agents are prepared to uncover a more comfortable sum. Our level of telemarketing boldness will depend upon the donor’s initial interest and reaction to the opening amount asked. Our pinpoint strategies use information from demographic and market studies against your database of past donors in order to understand the precise communication needed to receive the donation. Our Latin American agents recognize how significant multiple reminders are for your outsourced fundraising campaign. In addition, our call center web department can give your newsletter or website the essential boost to get their attention.



Costa Rica’s Call Center will organize your nearshore fundraising campaign with a team of highly skilled bilingual BPO telemarketers, create and design your promotional material and most importantly, maximizing the amount of revenue donated verses amount invested. Our Central American call centers are dedicated in building lasting and supportive relationships with selected organizations whose effort symbolizes noble humanitarian causes.



At Costa Rica’s Call Center, we are capable of outsourcing several systems for pledge fulfillment. All bilingual donations will be documented for you organizational records and sent daily for your review. Our offshore fundraising system is influenced by our strong value system. It is this underlying principle that guides our conduct on every phone call while abiding by all appropriate laws.







Up to four reminders are sent via email as well as multiple outbound courtesy calls. A personal contact can succeed after a direct mailing. We leave moving and heartfelt messages to raise the probability of receiving a gift. Your Costa Rica’s Call Center bilingual telemarketing team will communicate very clearly your values and fundraising goals to each individual for added confidence. As a final point, we use this occasion to build better long term relationships with the donors and their personal referrals for bigger BPO fundraising campaigns in the future.



CLASSIC ART DECO BUILDING WITH RETRO NEON MARQUEE DISPLAYS COSTA RICA'S CALL CENTER IN STYLE.



The 1958 "SUPER LA CUADRA" building was transformed into a modern 3 level call center operation in Costa Rica's famous barrio of Escalante-Carmen. Fortunately, 15 walls of original brick was preserved as well as many fond memories shared by the local residents as they stroll by the amazing structure. CCC boasts the largest collection of American pinball in Costa Rica. An impressive row of 11 classic machines on free play. A gamification call center culture was created and is the only known retro video arcade game room for employees in Latin America.



The beautiful and classic 300D Mercedes Limos join the exclusive vehicle fleet of diplomatic embassies and the era's top celebrities and social elite. Now, the crown jewel for Costa Rica's Call Center.







COSTA RICA'S CALL CENTER



http://www.costaricascallcenter.com

https://www.facebook.com/groups/23284906585

https://youtu.be/Xj-7iioVXMQ

DIRECT MAIL COSTA RICA'S CALL CENTER

Call Center Direct Mail Campaigns



We are able to make appointment setting calls for you to visit a customer for personal assistance or distribute the qualified leads to your sales force in real time.



Offshore call centers are able to make a great first impression. Our nearshore BPO web department can customize marketing templates to create professional, high-quality promotional material containing your company logo and messaging. Let our outsourcing team create a smart design that deserves a second look and not be regarded as ‘junk mail’ at first glance. Often this activity needs expensive professionals, Costa Rica’s Call Center will offer a low-cost nearshore solution to write, design and implement your direct mail campaign.



The intention of your BPO direct mail campaign is to generate a response that can be measured and handled properly while clearly defining the objectives of your target market .The best response method is calling into our call center queue with a specific toll free phone number to provide basic, well qualified customer service and maintaining a complete record of the result of the client’s calls.



Our outsourcing outbound telemarketing calls can be used to make independent sales or applied as a follow up procedure to your mail campaign. Once a potential customer has received and looked at your mail, they may not have the intention to act, so a quality bilingual telephone call increases their level of interest.



CLASSIC ART DECO BUILDING WITH RETRO NEON MARQUEE DISPLAYS COSTA RICA'S CALL CENTER IN STYLE.



The 1958 "SUPER LA CUADRA" building was transformed into a modern 3 level call center operation in Costa Rica's famous barrio of Escalante-Carmen. Fortunately, 15 walls of original brick was preserved as well as many fond memories shared by the local residents as they stroll by the amazing structure. CCC boasts the largest collection of American pinball in Costa Rica. An impressive row of 11 classic machines on free play. A gamification call center culture was created and is the only known retro video arcade game room for employees in Latin America.



The beautiful and classic 300D Mercedes Limos join the exclusive vehicle fleet of diplomatic embassies and the era's top celebrities and social elite. Now, the crown jewel for Costa Rica's Call Center.







COSTA RICA'S CALL CENTER



http://www.costaricascallcenter.com

https://www.facebook.com/groups/23284906585

https://youtu.be/4o7jBdNMcaA