GENERACION DE CONTACTOS COSTA RICA'S CALL CENTER

Call Center Generación de líderes



El Centro de atención telefónica de Costa Rica asegura que informaremos, prevendremos y calificaremos a todos y cada uno de los clientes potenciales para maximizar la adquisición de sus listas en inglés y español. Esa es nuestra palabra. Entramos en cada llamada de telemercadeo creyendo en una venta y si no terminan la llamada durante el curso de la presentación de BPO, pueden estar interesados ​​y necesitar un poco más de convicción. Cada nombre cuesta tiempo y dinero y no debe ser apresurado ni desperdiciado. Las listas de llamadas no se extinguen en el primer contacto, ya que se trabajan diligentemente y se mantienen actualizadas hasta que todos los posibles clientes externos estén en su rotación de ventas. Dado que los vendedores bilingües de Centroamérica suelen ser los empleados de centro de llamadas mejor pagados en una organización offshore, tiene sentido proporcionarles candidatos precalificados para que su producción de telemarketing sea más alta vendiendo y no llamando en frío.



Identificar y calificar a un prospecto puede ser una tarea costosa y compleja. Lo es aún más si no cuenta con mecanismos para capturar esa información para una venta. Siempre habrá un conjunto de candidatos bien emparejados para la compra de su producto o servicio dentro de un conjunto más grande de candidatos mal emparejados que deben filtrarse. La pregunta lógica es, ¿tiene usted personalmente el tiempo y la energía para lograr nuevos clientes potenciales y volver a conectarse con todos los prospectos, incluidos los clientes anteriores y actuales? Su solución nearshore es dejar las llamadas de prospección a nuestro centro de atención telefónica de América Latina para que podamos suministrar clientes potenciales calificados, definir el indicador de interés de la perspectiva y determinar el potencial de ventas para usted.



Como es de esperar cuando se deslocaliza a un centro de llamadas de América Latina, se verificará y verificará la calidad de una lista de verificación de información pertinente durante cada llamada telefónica de telemercadeo. Esta estrategia de BPO aumentará sus probabilidades de llegar a la persona adecuada por teléfono y a aquellos que quieran hacer negocios con usted. Nuestros agentes bilingües de BPO están capacitados para repetir cuidadosamente la información proporcionada por el cliente para que ambas partes eviten errores costosos. En el Centro de atención telefónica de Costa Rica, nos gusta asegurarnos de que el cliente escuche sinceramente nuestra propuesta y que su capacidad de razonamiento cognitivo haya sido probada y verificada. Cada contacto que hacemos por teléfono no se considera un cliente potencial, solo se entregarán aquellos que muestren un interés real en el producto o servicio que está ofreciendo.



CLASSIC ART DECO BUILDING WITH RETRO NEON MARQUEE DISPLAYS COSTA RICA'S CALL CENTER IN STYLE.



The 1958 "SUPER LA CUADRA" building was transformed into a modern 3 level call center operation in Costa Rica's famous barrio of Escalante-Carmen. Fortunately, 15 walls of original brick was preserved as well as many fond memories shared by the local residents as they stroll by the amazing structure. CCC boasts the largest collection of American pinball in Costa Rica. An impressive row of 11 classic machines on free play. A gamification call center culture was created and is the only known retro video arcade game room for employees in Latin America.



The beautiful and classic 300D Mercedes Limos join the exclusive vehicle fleet of diplomatic embassies and the era's top celebrities and social elite. Now, the crown jewel for Costa Rica's Call Center.







COSTA RICA'S CALL CENTER



http://www.costaricascallcenter.com

https://www.facebook.com/groups/23284906585

https://youtu.be/WZsVJMqMNds

CENTRO DE ATENCION AL CLIENT COSTA RICA'S CALL CENTER

Centro de atención al cliente



En el Call Center de Costa Rica, estamos convencidos de que hacer una llamada telefónica de telemarketing de alta calidad tiene más sentido lógico que interrumpir una llamada para realizar una cuota diaria de llamadas BPO. Capacitamos a nuestro equipo de centro de llamadas bilingüe para hacer una pregunta de cierre adicional, tomamos el tiempo para ofrecer varias opciones para una venta, evitar el desvío y, especialmente, tomar la ruta más directa hacia la conclusión de cada interacción de telemarketing. Se requiere un agradecimiento por el tiempo de los clientes y se realiza en cada llamada de servicio al cliente, independientemente del resultado. Sus clientes lo apreciarán por no sacrificar la calidad de su atención al cliente.



Entendemos claramente la importancia de minimizar el tiempo de manejo del centro de llamadas en el teléfono y al mismo tiempo ofrecer un servicio excepcional. Se llevará a cabo un análisis exhaustivo de las diferentes longitudes de llamadas y los resultados se enviarán directamente a usted para su revisión. El Centro de llamadas de Costa Rica quiere que se sienta más seguro sabiendo que su equipo de Atención al cliente de América Latina está bajo control y bien supervisado, para que pueda concentrarse en las áreas de su negocio que requieren más tiempo y atención.



CLASSIC ART DECO BUILDING WITH RETRO NEON MARQUEE DISPLAYS COSTA RICA'S CALL CENTER IN STYLE.



The 1958 "SUPER LA CUADRA" building was transformed into a modern 3 level call center operation in Costa Rica's famous barrio of Escalante-Carmen. Fortunately, 15 walls of original brick was preserved as well as many fond memories shared by the local residents as they stroll by the amazing structure. CCC boasts the largest collection of American pinball in Costa Rica. An impressive row of 11 classic machines on free play. A gamification call center culture was created and is the only known retro video arcade game room for employees in Latin America.



The beautiful and classic 300D Mercedes Limos join the exclusive vehicle fleet of diplomatic embassies and the era's top celebrities and social elite. Now, the crown jewel for Costa Rica's Call Center.







COSTA RICA'S CALL CENTER



http://www.costaricascallcenter.com

https://www.facebook.com/groups/23284906585

https://youtu.be/5YZwWpyO0Gc

QUALITY ASSURANCE DEPARTMENT COSTA RICA'S CALL CENTER

Bilingual BPO Quality Assurance



It is very important for our clients to clearly understand the accuracy of call center QA and what is involved in order to achieve desired results. The exact method of QA is very meticulous and involves an abundant amount of testing, planning and customization of telemarketing reports. There is an extensive process of trial and error in order to highlight areas of phone skill improvement with the ability to enhance a BPO agent’s telemarketing or customer service potential on the phone. A proficient outsourcing call center quality assurance program must be consistent and repeatable in order to be effective.

Our Central American bilingual Quality Assurance (QA) program enhances the performance of your outsourcing campaign by implementing a structured and systematic monitoring of your call center agent’s phone skills. Costa Rica’s Call Center can provide for your analysis a detailed evaluation of the various aspects of your BPO nearshore project including: rhetoric, presentation, customer feedback and especially standard offshore call center metrics.



Costa Rica’s Call Center has the necessary BPO call monitoring equipment for a customized QA program. If your company has a QA system already in place and would like to expand the responsibility to our Latin American call center by outsourcing, it will be very easy process to configure your software to work with our IT Department’s servers and telemarketing equipment. By investing in offshore QA, you will have a stronger quality control of your dedicated bilingual call center telemarketers.



Costa Rica’s Call Center QA Department mentally prepares the telemarketing agents in the implementation of automated call recording systems and why it is an essential part of the agent’s professional call center growth. Every outsourced campaign establishes a unique mixture of concepts for quality monitoring followed by an intense training session to learn the process. In order for your employees to play an important role in quality improvement, they will be required to understand clearly the defined goals of your outsourced campaign and to be accountable for all their phone calls. As soon as the bilingual call center agent appreciates the fact that quality checking would enhance customer service and performance metrics, they can begin to play a more vital role when representing your company on the phone.



CLASSIC ART DECO BUILDING WITH RETRO NEON MARQUEE DISPLAYS COSTA RICA'S CALL CENTER IN STYLE.



The 1958 "SUPER LA CUADRA" building was transformed into a modern 3 level call center operation in Costa Rica's famous barrio of Escalante-Carmen. Fortunately, 15 walls of original brick was preserved as well as many fond memories shared by the local residents as they stroll by the amazing structure. CCC boasts the largest collection of American pinball in Costa Rica. An impressive row of 11 classic machines on free play. A gamification call center culture was created and is the only known retro video arcade game room for employees in Latin America.



The beautiful and classic 300D Mercedes Limos join the exclusive vehicle fleet of diplomatic embassies and the era's top celebrities and social elite. Now, the crown jewel for Costa Rica's Call Center.







COSTA RICA'S CALL CENTER



http://www.costaricascallcenter.com

https://www.facebook.com/groups/23284906585

https://youtu.be/xep4OyYItXQ

SOFTWARE DEVELOPMENT COSTA RICA'S CALL CENTER

OFFSHORE CALL CENTER COMPUTER PROGRAMMING



Our Costa Rica’s Call Center nearshore IT department features an integrated team of bilingual BPO technicians, creative designers, writers, programmers and marketing professionals that know everything about technologies and internet business to get online results. You will receive immediate access to Central American call center hardware and software experts and fast resolution times. We provide around-the-clock offshore network maintenance and operating software support for your business’ outsourced IT assets with a 30-minute target response time.



Outsourcing our network consulting services are just one piece of our Networking Services portfolio. We not only define strategy and high-level design, we also provide logical and physical design, implementation services and ongoing network management. Our Latin American professionals have extensive expertise with networking technology and CISCO configurations. With our complete nearshore packages, you can get hosting that includes domain name registration, e-mail addresses, web statistics, online databases, chats, online forums and scripts. Our call center will help you examine your e-business and network infrastructure.



Bilingual diversity characterizes today’s IT environments. Server, storage and network system implementations range from basic file servers to mission-critical data centers. Your technical support needs vary with your environment. Rely on Costa Rica’s Call Center for the fast, technical support required to ensure the stability and reliability of your systems.



Costa Rica’s Call Center System Support:



Network administration.

IT network specialist.

Cisco Routing and sitching.

Cisco Security.

Setup of Servers for multiple purposes.

Windows Troubleshooting.

Microsoft SQL Databases.

MySQL Databases.

Personalized software for your business.

Visual Basic, PHP, ASP, .Net.



CLASSIC ART DECO BUILDING WITH RETRO NEON MARQUEE DISPLAYS COSTA RICA'S CALL CENTER IN STYLE.



The 1958 "SUPER LA CUADRA" building was transformed into a modern 3 level call center operation in Costa Rica's famous barrio of Escalante-Carmen. Fortunately, 15 walls of original brick was preserved as well as many fond memories shared by the local residents as they stroll by the amazing structure. CCC boasts the largest collection of American pinball in Costa Rica. An impressive row of 11 classic machines on free play. A gamification call center culture was created and is the only known retro video arcade game room for employees in Latin America.



The beautiful and classic 300D Mercedes Limos join the exclusive vehicle fleet of diplomatic embassies and the era's top celebrities and social elite. Now, the crown jewel for Costa Rica's Call Center.







COSTA RICA'S CALL CENTER



http://www.costaricascallcenter.com

https://www.facebook.com/groups/23284906585

SCRIPT WRITING COSTA RICA'S CALL CENTER

Telemarketing Script Writing for Bilingual Call Centers



Our extensive call center industry experience has shown that a percentage of small companies that launch their own phone campaign place very little consideration into the telemarketing script itself. The attempt is respectable, but after long days on the phone and not accomplishing the desired results, most come to know that telling is not selling on a phone call. A checklist of products and services with a polite introduction may work occasionally, but the majority of people are numb from telemarketers before they can get through a presentation. Once we enhance your outsourcing telemarketing script, your bilingual dialogue will move to the next phase of communication. As a value added benefit, your customer service or sales script is included free of charge with any Costa Rica’s Call Center nearshore BPO campaign.





Call Center nearshore script development is an art for telemarketeres and bilingual customer service agents. Many great outsourcing scripts have been created at Costa Rica’s Call Center to prepare our Central American agents to read with conviction, make the sales presentation sound sincere and move a conversation forward towards a close. Yes, some bilingual agents are born with a charming personality and natural communication skills. Even Hollywood movies glorify offshore telemarketers that sound glib on the phone and close on the first call. Our telemarketing agents are so confident in the communication tools they have been given that they smile when they dial.



Our BPO strategic rhetoric will decrease the percentage of rude hang-ups while keeping the conversation interactive and interesting for the client. All call center scripts are written to sound like the customers were actually looking forward to the call. Our nearshore call center has adopted the adage that strangers are friends who have not met yet. Unique call strategies are specifically created to get the client’s attention and establish an interest within the first 20 seconds of conversation. We are aware that a percentage of telemarketing calls will result in a hang up regardless of what is being said and, with that in mind, we will implement a tactful questioning defense with strategically placed pauses to keep potential customers talking.



Once our Latin America call center gets started, our experienced telemarketing script development team will need to ask you many detailed questions, which will provide us with the information we need to perfect your BPO plan. All customer service scenarios will be written into different types of dialogues and accessible for when a rebuttal arises. Your script will be structured to place the telemarketer ahead of the client so we can address their upcoming questions or concerns effortlessly and move forward. Before a single outsourced phone call is made, we will forward the first draft to your attention for review and comments. If necessary, we will make all necessary revisions and provide you with a final telemarketing script for your approval. The nearshore options for your script may vary depending on need and contact. For example, we are able to produce scripts for a first time call or a two call close script when a potential customer calls you back.





CLASSIC ART DECO BUILDING WITH RETRO NEON MARQUEE DISPLAYS COSTA RICA'S CALL CENTER IN STYLE.



The 1958 "SUPER LA CUADRA" building was transformed into a modern 3 level call center operation in Costa Rica's famous barrio of Escalante-Carmen. Fortunately, 15 walls of original brick was preserved as well as many fond memories shared by the local residents as they stroll by the amazing structure. CCC boasts the largest collection of American pinball in Costa Rica. An impressive row of 11 classic machines on free play. A gamification call center culture was created and is the only known retro video arcade game room for employees in Latin America.





The beautiful and classic 300D Mercedes Limos join the exclusive vehicle fleet of diplomatic embassies and the era's top celebrities and social elite. Now, the crown jewel for Costa Rica's Call Center.



COSTA RICA'S CALL CENTER

http://www.costaricascallcenter.com

https://www.facebook.com/groups/23284906585

https://youtu.be/SAdK0sJxFDg

MARKY RAMONE rocks the staff at COSTA RICA'S CALL CENTER

"Hey call Center"is how the video starts.  Marc Steven Bell is known professionally as Marky Ramone, was the drummer of the punk rock band the Ramones, from May 1978 until February 1983, and August 1987 until August 1996. 

"How ya doing Richard?" The CEO of Costa Rica's Call Center, Richard Blank is doing great and appreciates the personal shout out from such an accomplished musician in one of the toughest industries. In the mid-1970s, Marc Steven Bell joined Richard Hell and the Voidoids and played on their first album, Blank Generation. In May 1978, Tommy Ramone asked Marc Steven Bell to join the Ramones; he gladly took the offer as Marky Ramone and the rest is history. He starred in the cult classic movie Rock 'n' Roll High School, recorded the single, "I Wanna be Sedated", and had the pleasure to work along side legendary producer Phil Spector to sharpen his skills.

"Happy tenth anniversary. " Marky Ramone is the only living Ramone who was awarded the 2011 lifetime achievement award from MTV by U2 singer Bono. He can clearly understand what it takes to last a decade in the outsourcing industry and acknowledges our accomplishment. 

"Can't wait to come back to Costa Rica." Obviously, he is a fan of the Central America paradise. In 1993, Marky Ramone appeared with the Ramones in the episode "Rosebud" of The Simpsons and in 2019 season 31 episode 7, the Simpsons visited Costa Rica.

"To see the beautiful art deco building"  In March 2002, Marky Ramone was inducted to the Rock and Roll Hall of Fame, at New York's Waldorf Astoria . Another example of classic art deco style in New York City that is world famous for style that CCC has decided to incorporate into our BPO telemarketing culture.

"The jukebox arcade" Our 5 antique Rockola, Wurlitzer and Seeburg machines all have classic 45s of the band playing throughout the call center. Recognition of the Ramone's importance built over the years, and they are now mentioned in many assessments of all-time great rock music, such as number 26 in the Rolling Stone magazine list of the "100 Greatest Artists of All Time". There is a very large fan base in Costa Rica.

"And the pinball machines" Marky showed his excitement for old school gaming. There are many documented pictures of the band at pinball arcades between shows during the 1970s. They are often cited as the first true punk rock group and have a custom made pinball machine made after them from a super fan.

"And the 50s cafe" Being on long road tours can enhance a musicians taste for good food. Marky can appreciate Costa Rica's Call Center's North American dining experience. He has produced his own line of pasta sauce, "Marky Ramone's Brooklyn's Own Pasta Sauce.

The video winds down with one final good luck in businessl, "so, I wish you another ten". The Ramones' art and visual imagery complemented the themes of their music and performance. The members adopted a uniform look of long hair, leather jackets, T-shirts, torn jeans, and sneakers and still holds up to this day. 

"See ya" . Marky Ramone finished his presentation with a thumb's up and well wishes.  

COSTA RICA'S CALL CENTER

https://www.COSTARICASCALLCENTER.COM

https://www.facebook.com/groups/23284906585

https://youtu.be/VuFjyzyiW0c

Nate Todd gives a thumbs up for COSTA RICA'S CALL CENTER

"Man, would I live to work at a place that has a classic art deco building, neon marquees, jukebox arcade, What, that sounds awesome!"



Nate Todd gives a thumbs up for COSTA RICA'S CALL CENTER.



The video begins with Nate touching base with his fans at CCC, "Alright. This shout out is for the COSTA RICA'S CALL CENTER"





A Colorado State University Alumni with a Bachelor of Arts in Communications & Spanish can relate to our telemarketing success, "Major shout out to the entire staff and congratulations on your ten year anniversary in business."



"Man, would I live to work at a place that has a classic art deco building, neon marquees, jukebox arcade, What, that sounds awesome!" Nate has a vast in-depth knowledge of our cultural communication and how it affects multiple demographics throughout history. His keen observation only backs up the premise that a positive office environment does produce better results in the outsourcing industry.



"11 pinball machines and a 50's cafe. And a vintage Mercedes limousine that is VIP for guests." As a Fundraising Event Director during college for Namediversity, Nate can understand and appreciate a work life balance in order to recharge batteries and promote team bonding.



Nate contniues his excitement when he states, "congratulations Costa Rica's Call Center to the next 10, 20, 30 or 50 years..."



The video ends with a smile and a thumbs up gesture to esnure our continued success in business process outsourcing.



http://www.costaricascallcenter.com



COSTA RICA'S CALL CENTER FAN PAGE:

https://www.facebook.com/groups/23284906585



https://youtu.be/Nlt79_LdbK8

BARRIO ARANJUEZ COSTA RICA'S CALL CENTER

ART DECO BUILDING WITH CLASSIC NEON MARQUEE. The 1958 "SUPER LA CUADRA" building was transformed into a modern 3 level call center operation in Costa Rica's famous barrio of Escalante-Carmen. Fortunately, 15 walls of original brick was preserved as well as many fond memories shared by the local residents as they stroll by CCC.

www.costaricascallcenter.com

COSTA RICA'S CALL CENTER FREE PLAY EMPLOYEE GAME ROOM

https://www.youtube.com/watch?v=cYE04hh6BwM

https://youtu.be/zox77WYc7bM

https://youtu.be/_1ebfQiD-fs

https://youtu.be/nublj-mEkZ4

FACEBOOK FAN PAGE COSTA RICA'S CALL CENTER:

https://www.facebook.com/groups/23284906585/

BARRIO ARANJUEZ, 23RD STREET AND 11TH AVENUE. San Jose, Costa Rica

https://goo.gl/maps/4TXSs8zFeuo

CCC WEBSITE

http://www.outsourcingtocostarica.com

COMPANY LIMOUSINE FOR CALL CENTER CLIENTS

http://www.costaricalimousines.com

COSTA RICA NEON BARRIO ARANJUEZ

Beautiful art deco marquee in barrio aranjuez, costa rica.

www.costaricascallcenter.com

COSTA RICA'S CALL CENTER FREE PLAY EMPLOYEE GAME ROOM

https://www.youtube.com/watch?v=cYE04hh6BwM

https://youtu.be/zox77WYc7bM

https://youtu.be/_1ebfQiD-fs

https://youtu.be/nublj-mEkZ4

FACEBOOK FAN PAGE COSTA RICA'S CALL CENTER:

https://www.facebook.com/groups/23284906585/

BARRIO ARANJUEZ, 23RD STREET AND 11TH AVENUE. San Jose, Costa Rica

https://goo.gl/maps/4TXSs8zFeuo

CCC WEBSITE

http://www.outsourcingtocostarica.com

COMPANY LIMOUSINE FOR CALL CENTER CLIENTS

http://www.costaricalimousines.com

BARRIO ARANJUEZ COSTA RICA ART DECO BUILDING

art deco style and design in Costa Rica.

COSTA RICA'S CALL CENTER FREE PLAY EMPLOYEE GAME ROOM

https://www.youtube.com/watch?v=cYE04hh6BwM

https://youtu.be/zox77WYc7bM

https://youtu.be/_1ebfQiD-fs

https://youtu.be/nublj-mEkZ4

FACEBOOK FAN PAGE COSTA RICA'S CALL CENTER:

https://www.facebook.com/groups/23284906585/

BARRIO ARANJUEZ, 23RD STREET AND 11TH AVENUE. San Jose, Costa Rica

https://goo.gl/maps/4TXSs8zFeuo

CCC WEBSITE

http://www.outsourcingtocostarica.com

COMPANY LIMOUSINE FOR CALL CENTER CLIENTS

http://www.costaricalimousines.com