Wednesday, December 11, 2019


Call Center Appointment Setting

Does your nearshore company rely heavily on bilingual appointment setting for growth and profit? Do you invest a major part of your telemarketing marketing budget to make it effective? At Costa Rica’s Call Center, our Central AMERICA appointment setting service will give you an advantage before your competition can have a chance to present their product or service. We will work through and familiarize ourselves with your work schedule by utilizing a shared, easy to use online web calendar. Costa Rica’s Call Center will keep your BPO appointment machine going in order to maximize your daily sales performance and affording you well deserved down time to recharge and prepare for the next meeting.

Our offshore call center appointment setting services will take care of producing qualified meetings with many potential clients in both English and Spanish. Let our first impression turn a telemarketing cold call into a warm introduction that produces revenue and referrals for your business. Nearshore appointments are set with the decision maker only, period. Costa Rica’s Call Center will afford you the luxury of concentrating more on closing the deal at hand, while effortlessly moving on to the next warm BPO appointment that is waiting for you.

Our Costa Rica’s Call Center telemarketing agents excel in positive first impressions, great communication skills and limitless persistence on the phone. Depending on your specific nearshore appointment setting campaign, we always assign the Latin America telemarketers that are best suited for your outsourced project. As we hire and train your bilingual appointment setting telemarketer team, we particularly look for call center candidates that have the ability think on their feet while asking your predetermined qualifying questions. More importantly, extensive note taking is made during the life of the telemarketing conversation to uncover specific interests or concerns that can prove to be an invaluable tool when you enter into your first meeting. Our bilingual BPO agents have been specifically trained to ask for an appointment on every call and to report on why an appointment has been rejected for further offshore campaign analysis and strategic improvement.


The 1958 "SUPER LA CUADRA" building was transformed into a modern 3 level call center operation in Costa Rica's famous barrio of Escalante-Carmen. Fortunately, 15 walls of original brick was preserved as well as many fond memories shared by the local residents as they stroll by the amazing structure. CCC boasts the largest collection of American pinball in Costa Rica. An impressive row of 11 classic machines on free play. A gamification call center culture was created and is the only known retro video arcade game room for employees in Latin America.

The beautiful and classic 300D Mercedes Limos join the exclusive vehicle fleet of diplomatic embassies and the era's top celebrities and social elite. Now, the crown jewel for Costa Rica's Call Center.