Wednesday, December 11, 2019


Bilingual Call Center Focus Group Surveys

Acquiring new customers is 10 times more difficult and expensive than retaining old ones. Our carefully crafted call center surveys are used to tactfully remind your customers of the high value they are to your company. Our BPO team will identify issues that are critical to developing old customer retention and uncovering their concerns, which would prevent a loyalty factor from deteriorating. Costa Rica’s Call Center realizes that in an increasingly competitive market, returning to relationships that are more personal with customers can be a genuine competitive offshore advantage. While most companies dread an unhappy customer, we welcome all clients to vent any frustration they may have about your company or industry. By your nearshore agent’s listening very carefully, Costa Rica’s Call Center will provide you with invaluable constructive criticism that can be corrected immediately to stop potentially lost revenue and to boost customer satisfaction.

Our nearshore call center objective is to assist in creating a tailor made BPO bilingual survey to achieve all of your company’s information objectives. Your Costa Rica’s Call Center Survey team will be trained to carry out all telemarketing calls in a non-biased, no pressure tone in order to know the true feelings of your customer. The outcome will not be tainted by influencing or misdirected questions so we may obtain the correct information for your companys growth. Our Central America call center’s personal contact will generate a true first hand impression by each prospect, and we will deliver this high level of information to you for immediate action.

There are certain types of Central America bilingual surveys that are conducted that elicit information with the underlying intention of making a telemarketing sale. In this particular BPO instance, Costa Rica’s Call Center will create an increased awareness of your company’s products and services while completing the survey. The ability to provide your company with direct feedback from the customers can provide a sales force the right information to close a deal and combat any rebuttal. Help your sales force by eliminating wasted efforts on outdated, unprofitable information.

Costa Rica’s Call Center understands that self-monitoring may be unavoidable for a company. Sometimes, a discreet offshore departmental survey can be an important follow-up call to a customer that may give insight to your sales team’s telemarketing performance or which customer care representative is giving their best with a demanding client. Our nearshore call center has the ability to not only collect data for you, but we have the ability to make sense out of it, offer recommendations and understand how you compare to your toughest competition.


The 1958 "SUPER LA CUADRA" building was transformed into a modern 3 level call center operation in Costa Rica's famous barrio of Escalante-Carmen. Fortunately, 15 walls of original brick was preserved as well as many fond memories shared by the local residents as they stroll by the amazing structure. CCC boasts the largest collection of American pinball in Costa Rica. An impressive row of 11 classic machines on free play. A gamification call center culture was created and is the only known retro video arcade game room for employees in Latin America.

The beautiful and classic 300D Mercedes Limos join the exclusive vehicle fleet of diplomatic embassies and the era's top celebrities and social elite. Now, the crown jewel for Costa Rica's Call Center.