Outsourcing Seminar Registering and Call Center Follow Up
The bilingual call center agents are diligent in sending out a confirmation email for those that register on line or over the phone when contacting our Central American call center. If they choose to sign up online, they will receive an immediate follow up courtesy phone call for verification. We are able to create a discount enrollment program before the established deadline, such as an early bird registration or Costa Rica’s Call Center can easily handle the volume discount calls to an organization at same time to sign them up. Our nearshore outsourcing services can also include the assistance with transportation choices, corresponding costs or any matter that needs addressing to attend the event.
Costa Rica’s Call Center welcomes all public speakers to use our nearshore bilingual call center to make your seminar efficient and successful. Our BPO staff is able to assist your event with a sales force, dedicated follow up structure and specially designed promotional literature. All telemarketing and customer service contacts during the registering process can be made in English and Spanish allowing you to reach a broader spectrum of potential clients. Gathering data and prospect information offshore should be an important part of the seminar process and should be used to its full potential. At Costa Rica’s Call Center, we develop a pre-qualification questionnaire prior to the event, and then implementing a well-developed post-event follow-up program that will increase the attendance and revenue. As the seminar date approaches, our call center bilingual agents will use our detailed callback list to make reminder calls and send emails before the event. Time is crucial to motivate the registrants who are late paying and to reduce buyer’s regret. This offshore BPO process will analyze past cancellation and no shows to improve the registering process.
CLASSIC ART DECO BUILDING WITH RETRO NEON MARQUEE DISPLAYS COSTA RICA'S CALL CENTER IN STYLE.
The 1958 "SUPER LA CUADRA" building was transformed into a modern 3 level call center operation in Costa Rica's famous barrio of Escalante-Carmen. Fortunately, 15 walls of original brick was preserved as well as many fond memories shared by the local residents as they stroll by the amazing structure. CCC boasts the largest collection of American pinball in Costa Rica. An impressive row of 11 classic machines on free play. A gamification call center culture was created and is the only known retro video arcade game room for employees in Latin America.
The beautiful and classic 300D Mercedes Limos join the exclusive vehicle fleet of diplomatic embassies and the era's top celebrities and social elite. Now, the crown jewel for Costa Rica's Call Center.
COSTA RICA'S CALL CENTER