FOCUS GROUP COSTA RICA'S CALL CENTER

Bilingual Call Center Focus Group Surveys



Acquiring new customers is 10 times more difficult and expensive than retaining old ones. Our carefully crafted call center surveys are used to tactfully remind your customers of the high value they are to your company. Our BPO team will identify issues that are critical to developing old customer retention and uncovering their concerns, which would prevent a loyalty factor from deteriorating. Costa Rica’s Call Center realizes that in an increasingly competitive market, returning to relationships that are more personal with customers can be a genuine competitive offshore advantage. While most companies dread an unhappy customer, we welcome all clients to vent any frustration they may have about your company or industry. By your nearshore agent’s listening very carefully, Costa Rica’s Call Center will provide you with invaluable constructive criticism that can be corrected immediately to stop potentially lost revenue and to boost customer satisfaction.



Our nearshore call center objective is to assist in creating a tailor made BPO bilingual survey to achieve all of your company’s information objectives. Your Costa Rica’s Call Center Survey team will be trained to carry out all telemarketing calls in a non-biased, no pressure tone in order to know the true feelings of your customer. The outcome will not be tainted by influencing or misdirected questions so we may obtain the correct information for your companys growth. Our Central America call center’s personal contact will generate a true first hand impression by each prospect, and we will deliver this high level of information to you for immediate action.



There are certain types of Central America bilingual surveys that are conducted that elicit information with the underlying intention of making a telemarketing sale. In this particular BPO instance, Costa Rica’s Call Center will create an increased awareness of your company’s products and services while completing the survey. The ability to provide your company with direct feedback from the customers can provide a sales force the right information to close a deal and combat any rebuttal. Help your sales force by eliminating wasted efforts on outdated, unprofitable information.



Costa Rica’s Call Center understands that self-monitoring may be unavoidable for a company. Sometimes, a discreet offshore departmental survey can be an important follow-up call to a customer that may give insight to your sales team’s telemarketing performance or which customer care representative is giving their best with a demanding client. Our nearshore call center has the ability to not only collect data for you, but we have the ability to make sense out of it, offer recommendations and understand how you compare to your toughest competition.



CLASSIC ART DECO BUILDING WITH RETRO NEON MARQUEE DISPLAYS COSTA RICA'S CALL CENTER IN STYLE.



The 1958 "SUPER LA CUADRA" building was transformed into a modern 3 level call center operation in Costa Rica's famous barrio of Escalante-Carmen. Fortunately, 15 walls of original brick was preserved as well as many fond memories shared by the local residents as they stroll by the amazing structure. CCC boasts the largest collection of American pinball in Costa Rica. An impressive row of 11 classic machines on free play. A gamification call center culture was created and is the only known retro video arcade game room for employees in Latin America.





The beautiful and classic 300D Mercedes Limos join the exclusive vehicle fleet of diplomatic embassies and the era's top celebrities and social elite. Now, the crown jewel for Costa Rica's Call Center.



COSTA RICA'S CALL CENTER

http://www.costaricascallcenter.com

https://www.facebook.com/groups/23284906585

https://youtu.be/IKNV3loElJE

APPOINTMENT SETTING COSTA RICA'S CALL CENTER

Call Center Appointment Setting



Does your nearshore company rely heavily on bilingual appointment setting for growth and profit? Do you invest a major part of your telemarketing marketing budget to make it effective? At Costa Rica’s Call Center, our Central AMERICA appointment setting service will give you an advantage before your competition can have a chance to present their product or service. We will work through and familiarize ourselves with your work schedule by utilizing a shared, easy to use online web calendar. Costa Rica’s Call Center will keep your BPO appointment machine going in order to maximize your daily sales performance and affording you well deserved down time to recharge and prepare for the next meeting.



Our offshore call center appointment setting services will take care of producing qualified meetings with many potential clients in both English and Spanish. Let our first impression turn a telemarketing cold call into a warm introduction that produces revenue and referrals for your business. Nearshore appointments are set with the decision maker only, period. Costa Rica’s Call Center will afford you the luxury of concentrating more on closing the deal at hand, while effortlessly moving on to the next warm BPO appointment that is waiting for you.



Our Costa Rica’s Call Center telemarketing agents excel in positive first impressions, great communication skills and limitless persistence on the phone. Depending on your specific nearshore appointment setting campaign, we always assign the Latin America telemarketers that are best suited for your outsourced project. As we hire and train your bilingual appointment setting telemarketer team, we particularly look for call center candidates that have the ability think on their feet while asking your predetermined qualifying questions. More importantly, extensive note taking is made during the life of the telemarketing conversation to uncover specific interests or concerns that can prove to be an invaluable tool when you enter into your first meeting. Our bilingual BPO agents have been specifically trained to ask for an appointment on every call and to report on why an appointment has been rejected for further offshore campaign analysis and strategic improvement.





CLASSIC ART DECO BUILDING WITH RETRO NEON MARQUEE DISPLAYS COSTA RICA'S CALL CENTER IN STYLE.



The 1958 "SUPER LA CUADRA" building was transformed into a modern 3 level call center operation in Costa Rica's famous barrio of Escalante-Carmen. Fortunately, 15 walls of original brick was preserved as well as many fond memories shared by the local residents as they stroll by the amazing structure. CCC boasts the largest collection of American pinball in Costa Rica. An impressive row of 11 classic machines on free play. A gamification call center culture was created and is the only known retro video arcade game room for employees in Latin America.





The beautiful and classic 300D Mercedes Limos join the exclusive vehicle fleet of diplomatic embassies and the era's top celebrities and social elite. Now, the crown jewel for Costa Rica's Call Center.



COSTA RICA'S CALL CENTER

http://www.costaricascallcenter.com

https://www.facebook.com/groups/23284906585

https://youtu.be/w7gfosZhHYw

LEAD GENERATION COSTA RICA'S CALL CENTER

Call Center Lead Generation



Identifying and qualifying a prospect can be an expensive and complex task. It becomes even more so if you do not have mechanisms in place to capture that information for a sale. There will always be a set of well-matched candidates for the purchase of your product or service within a larger set of poorly matched candidates that must be filtered. Since Central America bilingual sales people are typically the highest paid call center employees in an offshore organization, it makes sense to provide them pre-qualified leads so that their telemarketing production is highest by selling and not by cold calling.





The logical question is, do you personally have the time and energy to achieve new leads and reconnect with all prospects, including past and current clients? Your nearshore solution is to leave the prospecting calls to our Latin America call center so we can supply qualified hot leads, define the interest gauge of the prospect and determine the sales potential for you. Costa Rica’s Call Center assures that we will inform, pre sell and qualify each and every potential client to maximize the lead acquisition of your lists in both English and Spanish. That is our word. We go into every telemarketing call believing in a sale and if they do not end the call during the course of the BPO presentation, they may be interested and need a little more convincing. Every name costs time and money and must not be rushed off the phone or wasted. The calling lists are not extinguished on the first contact as they are worked diligently and kept current until all potential outsourced leads are in your sales rotation.







As you would expect when offshoring to a Latin America call center, a pertinent information checklist will be verified and double-checked for quality during each telemarketing phone call. This BPO strategy will increase your odds of reaching the proper person by phone and those that want to do business with you. Our bilingual BPO agents are trained to carefully repeat the information provided by the client so that both parties will avoid costly mistakes. At Costa Rica’s Call Center, we like to ensure that the client was sincerely listening to our proposal and that their cognitive reasoning ability has been tested and verified. Every contact we make on the phone is not considered a lead, only those that show a real interest in the product or service you are offering will be delivered.







CLASSIC ART DECO BUILDING WITH RETRO NEON MARQUEE DISPLAYS COSTA RICA'S CALL CENTER IN STYLE.



The 1958 "SUPER LA CUADRA" building was transformed into a modern 3 level call center operation in Costa Rica's famous barrio of Escalante-Carmen. Fortunately, 15 walls of original brick was preserved as well as many fond memories shared by the local residents as they stroll by the amazing structure. CCC boasts the largest collection of American pinball in Costa Rica. An impressive row of 11 classic machines on free play. A gamification call center culture was created and is the only known retro video arcade game room for employees in Latin America.





The beautiful and classic 300D Mercedes Limos join the exclusive vehicle fleet of diplomatic embassies and the era's top celebrities and social elite. Now, the crown jewel for Costa Rica's Call Center.



COSTA RICA'S CALL CENTER

http://www.costaricascallcenter.com

https://www.facebook.com/groups/23284906585

https://youtu.be/VB0W1QbBoHw

TELESALES COSTA RICA'S CALL CENTER

Call Center Advanced Telemarketing Sales





One extra lead can make all of the difference to your company’s bottom line, customer service and growth. Only the most dedicated, quick witted and endurance driven Central America telemarketing agents will be chosen for this most important nearshore project. Costa Rica’s Call Center will only entertain hiring those with the outbound phone skills to successfully handle rejection gracefully while at the same time thinking outside of the box to make a sale.



A carefully crafted telemarketing script, coupled with call center motivational training, will mentally prepare your bilingual BPO team’s personality to make the maximum number of completed sales each day.





A bilingual outsourced agent that rushes through a script for fear of rejection can never match up equally to one of our Latin America call center’s well trained sales executives. We will represent you and your company in the best light when selling your product or service offshore. Costa Rica’s Call Center will only hire proven closers with unlimited potential, period.

CLASSIC ART DECO BUILDING WITH RETRO NEON MARQUEE DISPLAYS COSTA RICA'S CALL CENTER IN STYLE.





The 1958 "SUPER LA CUADRA" building was transformed into a modern 3 level call center operation in Costa Rica's famous barrio of Escalante-Carmen. Fortunately, 15 walls of original brick was preserved as well as many fond memories shared by the local residents as they stroll by the amazing structure. CCC boasts the largest collection of American pinball in Costa Rica. An impressive row of 11 classic machines on free play. A gamification call center culture was created and is the only known retro video arcade game room for employees in Latin America.











The beautiful and classic 300D Mercedes Limos join the exclusive vehicle fleet of diplomatic embassies and the era's top celebrities and social elite. Now, the crown jewel for Costa Rica's Call Center.







COSTA RICA'S CALL CENTER



http://www.costaricascallcenter.com

https://youtu.be/CeMcxB_injs

https://www.facebook.com/groups/23284906585

CUSTOMER SERVICE COSTA RICA'S CALL CENTER

A thank you for the customers time is required and made on every customer service call regardless of the outcome. Your clients will appreciate you for not sacrificing the quality of your customer support.At CCC , we are convinced that making a high quality telemarketing phone call makes more logical sense than cutting a call short to make a daily BPO call quota. We train our bilingual call center team to ask an additional closing question, take the time to offer several options for a sale, avoid sidetracking and especially taking the most direct route toward the conclusion of each interaction.

We clearly understand the importance of minimizing call center handling time on the phone while still offering exceptional service. A comprehensive analysis of different calls lengths will be conducted and results sent directly to you for review. Costa Rica’s Call Center wants you to feel more secure knowing that your Latin America Customer Care team is under control and well supervised, so that you may focus on areas of your business that require more of your time and attention.

CLASSIC ART DECO BUILDING WITH RETRO NEON MARQUEE DISPLAYS COSTA RICA'S CALL CENTER IN STYLE.



The 1958 "SUPER LA CUADRA" building was transformed into a modern 3 level call center operation in Costa Rica's famous barrio of Escalante-Carmen. Fortunately, 15 walls of original brick was preserved as well as many fond memories shared by the local residents as they stroll by the amazing structure. CCC boasts the largest collection of American pinball in Costa Rica. An impressive row of 11 classic machines on free play. A gamification call center culture was created and is the only known retro video arcade game room for employees in Latin America.





The beautiful and classic 300D Mercedes Limos join the exclusive vehicle fleet of diplomatic embassies and the era's top celebrities and social elite. Now, the crown jewel for Costa Rica's Call Center.



COSTA RICA'S CALL CENTER

https://www.COSTARICASCALLCENTER.COM

https://www.facebook.com/groups/23284...

STEFAN ENRIQUEZ HEINRICH sends a Castilian Spanish greeting to COSTA RIC...

STEFAN ENRIQUEZ HEINRICH sends a Castilian Spanish greeting to COSTA RICA'S CALL CENTER.



"Hola todos en Costa Rica" is how the international video shout out starts. Prior to joining Cameo, Heinrich, most recently head of marketing for short-form video app TikTok. Now, he is the CMO & GM International at Cameo,



"Me alegra mucho a enviar como mensaje a ustedes del BOSS" Stephen shows his  led TikTok’s rebranding from Musical.ly (after Bytedance’s 2017 acquisition) and had previously launched Musical.ly in Latin America as general manager. Obviously, whatever he touches turns to gold and he knows a solid outsourcing call center when it crosses his path.



"This is a special message from the Cameo team for the whole office because I know you guys are really rocking it down in Costa Rica" Stefan is the chief marketing officer and general manager of international for Cameo and making big moves. Prior to TikTok, he spent several years in executive roles at Google and YouTube, where he was responsible for several product launches, including YouTube’s first paid subscription service in the U.S. (now called YouTube Premium) and subsequent international rollout.



"I know your 12th year anniversary of business is coming up. So, congrats to that" A Wharton School class of 2016 alumni knows when a proven business model can exceed all expectations in the telemarketing industry.



"I know you guys have an amazing office" What a compliment from a man who has seen the most beautiful buildings in his home country of Spain. We strive to create the most pleasing BPO work environment with a touch of classic style that is reflected on the phone with clients.







"Art deco building is just magnificent". Any call center needs to have an impression that enhances the neighborhood in which it resides. We have one of the most fashionable buildings in Central America.



"You have neon marquees and a jukebox arcade, 11 pinball machines and a 50s cafe" Our call center has perks but cannot compare to Stefan's time at Google as their TitleProduct Manager, Public Policy (Europe) + Country Marketing Manager and their top class game room.



"A vintage Mercedes limousine for VIP guests. It's a blast" CCC is the only outsourcing call center that supplies a classic Lang when clients arrive at SJO in order to travel in comfort.



The video ends with a blast of well wishes, “Que tengo que ir a Costa Rica y visitar a todos. Entonces en hora buena otra vez y que la pasen muy bien”





https://www.COSTARICASCALLCENTER.COM

https://www.facebook.com/groups/23284906585

https://youtu.be/0MHO67laNz8

MARKY RAMONE rocks the staff at COSTA RICA'S CALL CENTER

"Hey call Center"is how the video starts.  Marc Steven Bell is known professionally as Marky Ramone, was the drummer of the punk rock band the Ramones, from May 1978 until February 1983, and August 1987 until August 1996. 

"How ya doing Richard?" The CEO of Costa Rica's Call Center, Richard Blank is doing great and appreciates the personal shout out from such an accomplished musician in one of the toughest industries. In the mid-1970s, Marc Steven Bell joined Richard Hell and the Voidoids and played on their first album, Blank Generation. In May 1978, Tommy Ramone asked Marc Steven Bell to join the Ramones; he gladly took the offer as Marky Ramone and the rest is history. He starred in the cult classic movie Rock 'n' Roll High School, recorded the single, "I Wanna be Sedated", and had the pleasure to work along side legendary producer Phil Spector to sharpen his skills.

"Happy tenth anniversary. " Marky Ramone is the only living Ramone who was awarded the 2011 lifetime achievement award from MTV by U2 singer Bono. He can clearly understand what it takes to last a decade in the outsourcing industry and acknowledges our accomplishment. 

"Can't wait to come back to Costa Rica." Obviously, he is a fan of the Central America paradise. In 1993, Marky Ramone appeared with the Ramones in the episode "Rosebud" of The Simpsons and in 2019 season 31 episode 7, the Simpsons visited Costa Rica.

"To see the beautiful art deco building"  In March 2002, Marky Ramone was inducted to the Rock and Roll Hall of Fame, at New York's Waldorf Astoria . Another example of classic art deco style in New York City that is world famous for style that CCC has decided to incorporate into our BPO telemarketing culture.

"The jukebox arcade" Our 5 antique Rockola, Wurlitzer and Seeburg machines all have classic 45s of the band playing throughout the call center. Recognition of the Ramone's importance built over the years, and they are now mentioned in many assessments of all-time great rock music, such as number 26 in the Rolling Stone magazine list of the "100 Greatest Artists of All Time". There is a very large fan base in Costa Rica.

"And the pinball machines" Marky showed his excitement for old school gaming. There are many documented pictures of the band at pinball arcades between shows during the 1970s. They are often cited as the first true punk rock group and have a custom made pinball machine made after them from a super fan.

"And the 50s cafe" Being on long road tours can enhance a musicians taste for good food. Marky can appreciate Costa Rica's Call Center's North American dining experience. He has produced his own line of pasta sauce, "Marky Ramone's Brooklyn's Own Pasta Sauce.

The video winds down with one final good luck in businessl, "so, I wish you another ten". The Ramones' art and visual imagery complemented the themes of their music and performance. The members adopted a uniform look of long hair, leather jackets, T-shirts, torn jeans, and sneakers and still holds up to this day. 

"See ya" . Marky Ramone finished his presentation with a thumb's up and well wishes.  

COSTA RICA'S CALL CENTER

https://www.COSTARICASCALLCENTER.COM

https://www.facebook.com/groups/23284906585

https://youtu.be/VuFjyzyiW0c