Monday, May 28, 2012

Feel very secure in investing in the BPO industry.

Costa Rica is a proud and active member of the United Nations and the Organization of American States. The Inter-American Court of Human Rights and the United Nations University of Peace are based in Costa Rica. Since Costa Rica has no standing army and has raised peace loving people, it is also a member of many other international organizations related to human rights and democracy. This specific mind set has provided the offshore call center industry a large amount of well spoken, reserved and educated agents to handle the calls. A main foreign policy objective of Costa Rica is to foster human rights and sustainable development as a way to secure stability and growth.That is why companies feel very secure in investing in the BPO industry. Costa Rica is a member of the International Criminal Court, without a Bilateral Immunity Agreement of protection for the United States military. Clients and expats alike feel very comfortable and secure while living in and visiting Costa Rica for extended periods of time.

Our BPO strategic rhetoric will decrease the percentage of rude hang-ups while keeping the conversation interactive and interesting for the client. All call center scripts are written to sound like the customers were actually looking forward to the call. Our nearshore call center has adopted the adage that strangers are friends who have not met yet. Unique call strategies are specifically created to get the client's attention and establish an interest within the first 20 seconds of conversation. We are aware that a percentage of telemarketing calls will result in a hang up regardless of what is being said and, with that in mind, we will implement a tactful questioning defense with strategically placed pauses to keep potential customers talking.

Once our Latin America call center gets started, our experienced telemarketing script development team will need to ask you many detailed questions, which will provide us with the information we need to perfect your BPO plan. All customer service scenarios will be written into different types of dialogues and accessible for when a rebuttal arises. Your script will be structured to place the telemarketer ahead of the client so we can address their upcoming questions or concerns effortlessly and move forward. Before a single outsourced phone call is made, we will forward the first draft to your attention for review and comments. If necessary, we will make all necessary revisions and provide you with a final telemarketing script for your approval. The nearshore options for your script may vary depending on need and contact. For example, we are able to produce scripts for a first time call or a two call close script when a potential customer calls you back.

Our extensive call center industry experience has shown that a percentage of small companies that launch their own phone campaign place very little consideration into the telemarketing script itself. The attempt is respectable, but after long days on the phone and not accomplishing the desired results, most come to know that telling is not selling on a phone call. A checklist of products and services with a polite introduction may work occasionally, but the majority of people are numb from telemarketers before they can get through a presentation. Once we enhance your outsourcing telemarketing script, your bilingual dialogue will move to the next phase of communication. As a value added benefit, your customer service or sales script is included free of charge with any Costa Rica's Call Center nearshore BPO campaign.

Unfortunately, the majority of advanced call center software is not provided free of charge or readily available on the internet. In order to properly control a call center or even attempt to launch an outsourcing campaign with call center software CENTRAL AMERICA, the most important action would be to have the best in call center software made available to you to help maximize performance and profits.

In addition to providing call center supporting software to a telemarketing or customer service care campaign, CENTRAL AMERICA’s Call Center has the best in call center software to be able to create, manage and run an IT department or a computer web design department. The most efficient bilingual CENTRAL AMERICAn computer programmer must have at their disposal call center management, database and technology software. Your outsourced SEO projects and our web site designers will make your outsourced campaign very successful and decrease the time to launch with the best in call center software CENTRAL AMERICA.