Professional staff with extensive call center experience
Consultation and support with industry experts local to Costa Rica team members
Security, Criminal and Reference checks
Coaching and leadership development support
Payroll, benefits and taxes
Incentive engagement
Average Agent Tenure = 1.3 years
Recruiting
Weekly advertisements in San Jose Newspapers promoting on site Job Fairs
Online and Social Media advertising
Resume collection and screening
100 resumes – 65 are interviews scheduled
1st interviews – 10 proceed to 2nd interview and testing
Testing Tools – Written and speaking skills, data entry, computer skills
All agents hired are bilingual English and Spanish
All agents hired have call center or service oriented experience; proficient with computers; and are well acclimated with Western culture
http://www.costaricascallcenter.com/page_builder.php?page=index.php&Lang=SP
