Thursday, May 3, 2012

2 ISPs to ensure connection reliability

Costa Rica’s Call Center counts with 2 ISPs to ensure connection reliability

Servers are duplicated to protect the data and any production functions locally.

This information is securely backed up online in case of emergency.

The server room and network equipment is connected to centralized UPS to make sure the operations can continue in case of power failure

The system at the same time is connected to a diesel generator that can support the most important functions of the call center and it can be refilled while functioning