Thursday, May 3, 2012

Proven agent retention

Experienced contact center agents

High levels of English/Spanish bilingualism, minimal Spanish accent

Boutique environment, caters to individual client needs

Personal attention, ownership, and accountability

Central location; walking distance to homes; on the public transit route

Solid history of successful banking/financial programs to complement clients’ businesses in all geographies

strategies—Benefits, paid vacation, and incentives

An HR consultant on retainer to ensure strict adherence to local and international labor standards and to support government audits