Tuesday, May 1, 2012


Offshore BPO business conditions are stable and secure in Costa Rica. There are many other Latin American countries that offer bilingual call center support with much lower levels of working conditions and unstable governments. Our unique Costa Rican Call Center offers the highest quality, college educated, dedicated agent support for wages that are 40%-80% lower than the United States while offering top wages compared to other vocations in Central America. Fortunately, the increased growth of the nearshore outsourcing industry has supplied our clients with plenty of English speakers attuned to the needs of the North American market.

Costa Rica is the new "in" location for "near-shoring." The peaceful country has a population of about 4 million people, the region's oldest democracy, political stability, infrastructure and an impressive 95% literacy rate. A lucrative Free Trade Agreement with the United States has companies such as IBM, Microsoft, Procter & Gamble, Hewlett Packard , Amazon and Intel making substantial investments in Costa Rican outsourcing contact centers. After a solid track record of BPO performance and metrics, CCC ranks behind powerhouses such as India and China as one of the most competitive offshore outsourcing destinations offering high-paying, highly sought-after bilingual customer service and telemarketing jobs.

Global competitive pressures and international recession fears are forcing United States corporations to lower their costs and to explore offshore business options. Today, many organizations feel that it is necessary to do nearshore outsourcing just to remain competitive. After careful analysis, many companies have now expanded their operations in Costa Rica . It is attractive in terms of cost, breadth of capabilities, skilled labor pool, Spanish marketing capabilities and a fun destination to visit your outsourcing partner.